LRV105 Performance Support: Injecting Precision Performance into the Learning Practice
2:15 PM - 3:00 PM Wednesday, October 25
Expo Hall: Learning Revolution Stage
Having trouble reaching the personally and geographically diverse new generation of learners? Struggling to drive meaningful, high-precision performance in the workplace while still fostering a strong sense of community and accountability?
NiSource is one of the largest fully-regulated utility companies in the United States. In this session, you will learn the key steps NiSource took in their transformational journey towards a modern, experiential-based learning model. Join us as they share insights gathered from envisioning a new way forward for their workforce, and implementing design, development, and deployment practices to produce high-yield, experiential learning opportunities and targeted, timely, and relevant performance support.
In this session, you will learn:
- How to transform your organization with a focus on performance initiatives and people enablement
- The best practices being used by other participants and in other organizations today
- How to shift organizational emphasis from classroom- to experiential-based learning experiences
- The tools, templates, deliverables, and technology that NiSource used to optimize organizational and individual performance in the workplace
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders.
Technology discussed in this session:
Learning content management systems (LCMS), learning record stores (LRS), learning management systems (LMS), performance management tools, iPads, Android tablets, touchscreen laptops (mobile data terminals), Xyleme, and Comply 365.
Director of Learning and Performance Solutions
Jennifer Rogers is the director of learning and performance solutions at Bluewater Learning, where her role is to utilize her more than 15 years of experience in the learning industry and passion for learning transformation to help design, build, support, and sustain best-in-class corporate learning organizations and ecosystems. She daily leverages her learning leadership experience in a large Fortune 200 company, and holds both Certified Professional in Learning and Performance (CPLP) and Project Management Professional (PMP) designations. Additionally, Jennifer holds a BS in communication sciences and an MA in curriculum and instruction from the University of Texas at Austin.
Senior Instructional Designer
John Leese is a senior instructional designer at NiSource and is responsible for designing training experiences that support both field- and office-based employees in the gas utility industry. John has a bachelor’s degree in communications and certifications in instructional design, and brings experience from his earlier work in the advertising field. During his time at NiSource, he has helped transform the culture of training from a presentation- based approach to an experiential learning environment, focusing on delivering materials that guide learners through all moments of need.
Manger of Instructional Design
Samantha Gonda is a manager of instructional design at NiSource. In her five years with NiSource, she has created consistent instructional design processes that are used across the company’s seven-state footprint. With the recent addition of a learning content management system, she was able to implement a “write once, reuse everywhere” methodology within the department. Samantha graduated valedictorian from the Art Institute of Los Angeles, and is always looking for ways to integrate dynamic imagery with engaging, hands-on learning in her team’s instructional design projects.
Content Strategy Specialist
Hayley Martin is a content strategy specialist at NiSource. Since joining the performance support team in 2016, she has been integral in the development and implementation of a learning content management system that provides a single source of content through standard, repeatable processes. Hayley works closely with the instructional design team to apply the “write once, reuse everywhere” methodology. Hayley holds an MBA from Waynesburg University and an MA in professional writing from Chatham University.