802 Case Study: Leveraging xAPI to Reach Kirkpatrick Level 4 Impact
10:00 AM - 11:00 AM Friday, October 27
Data and Measurement
Beyond measuring ROI and engagement, L&D should be considering the ongoing effect training has on business metrics. Understanding the financial impact of training is challenging. xAPI is a powerful enabler to help reach level 4. xAPI also triggers visualizations to manage learning impacts on business metrics. It can dynamically correlate learning to performance metrics, helping predict when business issues will occur and where coaching opportunities exist.
This xAPI case study session will explore business issues and best practices used to sell the project to leadership and gain ongoing adoption—aligning learning impacts to business priorities. You will learn how Applied Industrial Technologies created an LRS to visualize and correlate business competencies with sales and operational KPIs including revenue, gross profit, business acumen, and other performance metrics. See also how automatic aggregation of disparate data sources eliminated the need for manual data collection and resulting errors. By leveraging xAPI, Applied Industrial Technologies was able to create sustainability by identifying key areas requiring additional training, map competencies to key management benchmarks, and create visualizations to help managers understand comprehension versus application.
In this session, you will learn:
- How to look at learning skills and KPI metrics to identify the financial impact
- How this approach can reduce errors and time occupied by manual spreadsheets
- Why understanding business goals and getting executive buy-in should always be your first step to a new L&D initiative
- How to shift the role of learning staff from compliance to coaching
Intermediate to advanced designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
SAP SuccessFactors, SCORM Cloud, Knoa, Microsoft Excel, SQL Database, Experience API (xAPI), and Watershed.
Director of Training
Applied Industrial Technologies
Andy Webb is the director of training at Applied Industrial Technologies, where for 20 years he has been a catalyst for driving change in sales, operations, and finance. Andy led the development of Basic Business Finance (BBF), one of the first xAPI courses to dynamically correlate learning competencies with performance metrics. BBF received a 2017 Brandon Hall Gold award and a Learning & Performance Leadership Award from Greater Cleveland ATD and Cleveland State University.