807 Encouraging a Feedback Culture in the Course Production Process
10:00 AM - 11:00 AM Friday, October 27
You know that it’s best to gather feedback from stakeholders early and often. But you also may have experienced times when inviting stakeholders to review early versions of your work made it difficult for projects to stay within scope, on schedule, and on budget.
In this session, you will learn how McKinsey & Company incorporates feedback into the course production process by using controlled iterations. This approach allows planned time and space for stakeholders to provide feedback throughout the course development process. You will learn about McKinsey’s course production process and how designers approach feedback with stakeholders and sponsors. You will also explore a sample project tracker, which McKinsey uses to track a project plan, move through different phases of the process, and communicate feedback to the course authoring team.
In this session, you will learn:
- About an approach to the course production process that is centered around stakeholder feedback
- How to balance stakeholder feedback with project scope, schedule, and budget
- About a sample project tracker
- Tips and tricks for moving a project through different phases of the process
Novice to intermediate developers, project managers, and managers who have some experience with the course production process.
Director of Course Operations
McKinsey & Company
Pam Lee is the director of course operations at McKinsey & Company. She has over 11 years of experience in learning at McKinsey, and has held roles in content development, instructional design, and course operations. Prior to entering the learning field, Pam held several IT-focused roles at McKinsey, from business analyst to portfolio manager. She has a master’s degree in education technology leadership from George Washington University.
Director of Instructional Design
McKinsey & Company
Jen Kruper, the director of instructional design for McKinsey & Company, brings more than 15 years of experience designing and developing custom learning solutions for corporate clients to the McKinsey Academy team. Throughout her career, Jen has focused on bringing learner-centric, experience-based design solutions to challenges in capability building and has particular interest in multi-modal learning journeys and impact assessment. Before joining the McKinsey Academy team three years ago, she managed digital content development for the firm’s internal learning function. She began her instructional design career at the Cognitive Arts Corporation, a commercial venture of the Institute for Learning Sciences at Northwestern University. Jen holds a bachelor’s degree in anthropology.