SMNX202 Perception to Reality: Proving Your Training’s Value
11:00 AM - 11:45 AM Thursday, October 25
Expo Hall: Management Xchange Stage
In a world of perpetually shifting priorities and uncertain outlooks, it’s important to prove the value of your work to your clients and stakeholders. We rarely have the resources we need to do effective analysis before and after training, which leads many in management to view training as just an expendable expense rather than an investment. How can we, as learning professionals, change that reality?
In this session, you will learn how you can address this issue by using expectations and practical, on-the-spot analytics to change perceptions about training. Your clients, stakeholders, and learners may forget what you said, but they will never forget how you made them feel. Show them the value that you, your team, and your training bring to the table by giving them what they need to believe.
In this session, you will learn:
- The importance of perceived value
- Multiple practical methods to quantify the value of your training, including satisfaction, impact, and more
- How to use return on expectations (ROE) in place of and alongside return on investment (ROI)
- Strategies for communicating with clients and stakeholders on the value and effectiveness of your training programs
Novice to advanced designers, developers, managers, and senior leaders (directors, VPs, CLOs, executives, etc.).
Technology discussed in this session:
Articulate Storyline, Adobe Creative Cloud, TechSmith Camtasia, Salesforce, G Suite, Google Analytics, Microsoft Office Suite.
President and CEO
John Wurch is the president and CEO of JPW Consulting, which he founded in 1998 to provide premium training and high-quality courseware to corporate clients. John’s role includes viewing the horizon of learning best practices and taking the best practices and incorporating them into specific and actionable training programs. He frequently speaks at Salesforce.com events, as well as PMI chapter events around adoption best practices utilizing JPW’s adoption playbook. In addition, John frequently engages directly with clients to ensure project success is met. John holds an MBA, as well as PMP certification.
Shawn Zuratovic, a developer at JPW consulting, is an instructional designer and learning consultant who specializes in designing, developing, and delivering innovative learning solutions utilizing the latest and greatest eLearning and analytics technology. Shawn works with organizations of all industries, sizes, and locations, from small local startups to global giants.