STRS203 Voice and Visual Performance Technologies in the Workflow
12:15 PM - 1:00 PM Thursday, October 25
Expo Hall: Strategic Solutions Stage
Often, employees have no simple way to find relevant information in the flow of their work. Printed or digital information can be difficult to find and search through, all while seconds and minutes are ticking away with an unresolved problem or need—resulting in a missed opportunity with a customer, a failed process that slows down a team’s productivity, or a larger issue that requires more resources to solve later.
In this session, you will learn how emerging technologies can improve overall employee performance, address an issue before it becomes a problem, call up product information quickly, use geo capabilities to find location-relevant information, and scan an object to find the supporting assets and training, all within seconds, by giving workers the ability to access information when and where they need it. You’ll leave the session with a vision of how you can leverage innovative technologies to improve processes, increase competence, instill confidence, and give all stakeholders a higher level of trust.
In this session, you will learn:
- What technologies are the best fit for various environments
- How you can implement emerging performance support technologies across multiple industries
- How you can combine technologies like 3-D, voice search, and visual scanning to enhance support assets
- Strategies for organizing performance support content
Novice to intermediate designers, managers, and senior leaders (directors, VP, CLO, executive, etc.).
Technology discussed in this session:
Siteline (an AllenComm performance support tool), voice search, 3-D, AR/VR, scanning, and mobile devices/on-demand learning.
Vice President of Technical Services
Todd Miller is a vice president of technical services at AllenComm, where he leads delivery of the latest learning technologies to clients. After 27 years with AllenComm, Todd has extensive experience in successfully implementing innovative learning technologies into world-class and award-winning solutions, and a keen interest in applying new technologies in the realm of workplace enablement.