501 Metrics and Analytics Are Your Best Proof
1:15 PM - 2:15 PM Thursday, October 26
Data and Measurement
Who cares how many people attended your training? No, really, who cares? If someone does, then it’s an important metric. However, your stakeholder is probably more interested in behavior change: How much did the employee apply what they learned to their job, and how has performance improved?
In this case study session, you’ll learn how to determine what is important to stakeholders and how to identify, prioritize, collect, and report the data. You’ll learn that there really is plenty of data out there to help you prove the success of your training. There are books that talk about theories and methodologies, but few give a concrete checklist and plan for how to do it. You’ll walk away from this session with a job aid listing the steps to follow.
In this session, you will learn:
- Why you need to collect fuller and deeper metrics
- How to gather what matters from your stakeholders
- Where to start to identify and collect metrics that matter to your stakeholders
- Which report formats work best
- About an actionable, easy-to-use checklist for creating a plan to measure the success, or failure, of your training programs
Novice to intermediate designers, project managers, and managers.
Engineering Training Manager
Bruce Cronquist is an engineering training manager with Dell Technologies. He has over 40 years of experience helping people become proficient at testing computer software, training dogs, snowboarding, starting a new career, and more. The last four of his 24 years at Microsoft Corporation were on the engineering excellence team, where he trained testers and developers. Bruce presently manages the training of over 1,200 engineers in the emerging technologies division of EMC/Dell Technologies. He enjoys experimenting and measuring creative solutions leveraging technologies such as flipping the classroom, MOOCs, and eLearning, as well as traditional classroom teaching.