306 How Are We Measuring Learning?
3:00 PM - 4:00 PM Wednesday, October 24
Data and Measurement
Often, when companies are faced with an issue or problem, the solution they lean toward is training. With training being a billion-dollar industry, companies invest large amounts of capital in the development of their employees. One aspect that is often neglected, however, is measuring the impact of the training on the employees and the company.
In this session, you will learn more about how JetBlue University uses industry best practices to measure the effectiveness of their training, and how the company works closely with their design and development team to improve training programs for crew members.
In this session, you will learn:
- How JetBlue University uses survey data collection to obtain feedback from crew members about training
- How JetBlue University develops and measures crew member learning through knowledge-based assessments
- How JetBlue University develops and measures crew member learning through skill-based assessments
- How JetBlue University incorporates operational data to measure training impact in the operation
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.).
Senior Analyst, Assessment and Evaluation
Curran Merrigan is a senior analyst at JetBlue. He attended graduate school at the University of Central Florida and graduated with a master of science in industrial/organizational psychology. Curran began his career with JetBlue as an analyst on the assessment, measurement, and evaluation team. He was later promoted to a senior analyst position on the same team, overseeing more of the strategic assessment of JetBlue.