812 Increasing “Stickiness” with Mobile Coaching Platforms
10:00 AM - 11:00 AM Friday, October 26
L&D is evolving and bringing you new ways to reach your learners by reaching beyond the classroom and into the workflow. It’s what modern learners expect. But how do you transcend eLearning or live training events and bring knowledge into the workflow in contextual ways that increase retention, and that create intentional refocus and additional application opportunities?
One set of productivity tools that shows incredible promise is mobile coaching platforms (MCPs). While there are numerous players in the field, offering different features and functions, this session will cover these tools in two categories: video and SMS coaching. You’ll examine ideal use cases, see a few examples in practice, discuss challenges and barriers, and learn how to gain sponsor support to burst out of the classroom and into your learners’ hands—right where they are doing the work. The session will close with a conversation about the practitioner learning curve for these tools and how to get started.
In this session, you will learn:
- What MCPs are, and how they can up your training and performance support game
- How some companies are using MCPs as training reinforcement and as performance support
- How to talk about these new tools with your partners or clients, and what you need to get started
- About the practitioner learning curve and what you can do to reduce that, starting today
Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.).
Technology discussed in this session:
Video coaching (practice—screen caps from actual work); chatbots (Mobile Coach—screen caps and an actual chatbot opt-in experience for participants); and The Everyday Coach (GP’s custom mobile coaching app with screen captures of the authoring backend).
The Ken Blanchard Companies
Ann Rollins is a modern learning champion with more than 25 years of industry experience helping form and execute learning strategy for Fortune and Global 500 companies. She is a solution architect at The Ken Blanchard Companies. A learning leader unintimidated by global scale, she always has her eyes on the technology horizon. Her passion lies in helping clients sort out the learning angles and attainability of technology in workforce learning and performance, including AR, VR, chatbots, LX platforms, AI, curation strategy and more. Ann takes a practical, design thinking approach to support her clients as they transform how learning happens and what their ecosystems look like today and tomorrow. Formerly the lead of an instructional design practice of 130 instructional designers, she helps clients to plan, operationalize, resource and upskill, and then then build future-forward, human-centered experiences that our modern learners demand and that deliver measurable business results. She has consulted with clients in national security, media, financial services, automotive, aerospace, healthcare, food and beverage, manufacturing industries and more. Ann serves as a mentor to many emerging designers in the field and is thrilled to be back at LSCON in 2020!
Associate Vice President, Solution Architecture and Innovation Strategy
Ken Blanchard Companies
Britney Cole is the associate vice president, solution architecture and innovation strategy at Ken Blanchard Companies. As an engineer turned corporate learning strategist, Britney brings an analytical and pragmatic lens to employee performance and engagement. With more than 15 years of experience in working with Fortune 500 organizations, Britney focuses on human-centric solutions, bringing design thinking to her work and clients to create innovative, relevant, and meaningful experiences that create business impact. She leads Agile teams that incubate emerging technologies, including chatbots, AR, VR, and next-generation learning experience platforms. Britney has consulted with clients in the financial services, pharmaceutical, healthcare, insurance, telecommunications, steel, chemical, media, technology, retail, manufacturing, and aerospace industries. She forms lasting partnership due to her practitioner mindset and ability to think big on L&D tech, learning experience design, and digital learning development.