SMNX204 Working with SMEs: Hard-Knock Lessons Learned
1:15 PM - 2:00 PM Thursday, October 25
Expo Hall: Management Xchange Stage
Subject matter experts (SMEs) are the keepers of knowledge and know-how, but working with them can be a challenging experience. How do you get the SME to share their knowledge and know-how with you? What should you do if the SME provides too much information—or not enough?
In this session, you will explore real-life scenarios to learn how to interact with SMEs to obtain content, and come away with a game plan on how to approach your next project. To accomplish this, you will explore tips on how to build relationships with the SME, identify various approaches to obtain content, and formulate a plan to recognize what worked or did not work with a particular SME to make future adjustments.
In this session, you will learn:
- To utilize a three-step approach to working with SMEs
- Ways to build a relationship with SMEs
- Various approaches to obtain content from SMEs
- To recognize what worked or did not work with a particular SME to make future adjustments
Novice and intermediate designers.
Marlena Sanchez is an instructional developer for Curbell Plastics. She works with subject matter experts to create and transition instructor- led training (ILT) into online learning, infuses ILT with technology, and authors content to meet learning and performance needs. She has created courses for digitallearn.org, been published in Learning Solutions, and was awarded Best of Show Non-Vendor at The eLearning Guild’s FocusOn Learning DemoFest in 2016. Marlena holds an undergraduate degree is in history from Cleveland State University and a Master’s degree in learning design and technology from Purdue.