Sharing What Works

March 22 – 24, 2017 Orlando, FL

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About The
eLearning Guild

The eLearning Guild is the oldest and most trusted source of information, networking, and community for eLearning professionals. As a member-driven organization, the Guild produces a countless number of resources all devoted to the idea that the people who know the most about making eLearning successful are the people who produce eLearning every day in corporate, government, and academic settings. Our goal is to create a place where eLearning professionals can share their knowledge, expertise, and ideas to build a better industry—and better learning experiences—for everyone.

Tap into the vast well of expertise by becoming an eLearning Guild Member for free.

Conferences

The Guild produces several conferences, including DevLearn, Learning Solutions, and Realities360. Learn more.

Learning Solutions

eLearning industry’s oldest and most trusted source for information on eLearning. Learn more.

Online Conferences

Online conferences take an in-depth look at contentious topics in our industry. Learn more.

Guild Research 

Guild Research produces reports and resources to help you understand the depth of our field. Learn more.

Webinars

Connect directly with learning experts and discover ideas, tips, and techniques to help you improve your skills. Learn more.

Newsletters

Insider and Update newsletters are quick-reads designed to keep you updated on Guild news and important industry topics.

Guild For Good

This program celebrates those in our community who go above and beyond to create a better tomorrow for all. Learn more.

Job Board

Post your resume, find a great new job, or a great new employee using The eLearning Guild Job Board. Take a look at the Job Board.

Other Benefits

Annual Salary & Compensation Report, conference handouts, networking opportunities, and more.

Sessions in Performance Support Track

1:00 PM Wed, March 22

Track: Performance Support

When was the last time you heard a term in your business but couldn’t really say what it meant? “Performance support” is popping up more and more, but can you really define it? Share the basic concepts underpinning it? Describe the business results other companies are experiencing?

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2:30 PM Wed, March 22

Track: Performance Support

The National Park Service (NPS) had a milestone year in 2016. That centennial year didn’t just kick off a second century of stewardship of America's national parks—it also catalyzed a renewed focus for the NPS on employees. To better address the challenges this group faced, the NPS decided to shift its L&D paradigm to a broader learning and performance ecosystem approach.

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10:45 AM Thu, March 23

Track: Performance Support

Knowledge retention for traditional training events is often low. Don’t worry about it. Instead, invest where all learning and performance support really happens—the classroom (10 percent), from colleagues (20 percent), and on the job (70 percent). The magic happens when you can develop and maintain all content in one effort and use it everywhere; that includes at your fingertips—when, where, and how you need it. 

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10:45 AM Thu, March 23

Track: Performance Support

“If you taught them this, why don’t they do it?” Educational services staff at Saint Vincent Hospital got tired of hearing this question and started looking for a new learning paradigm for the institution. They found a solution in performance support. By blending learning opportunities and performance support for associates before a class, during a class, and on the job, organizations are able to significantly impact job performance.

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12:00 PM Thu, March 23

Track: Performance Support

In this session, you will learn how to create and deliver formal and informal learning content with a single holistic solution. Come see a demonstration of the product that Brandon Hall rated the Gold Winner in the performance support category. You will also hear how companies are consolidating their content development, management, and delivery systems to a single, easy-to-manage global solution to address a wide range of learning and performance support needs.

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1:00 PM Thu, March 23

Track: Performance Support

Real-life examples of using xAPI in practice are hard to find, making the move from concept to practice very difficult. As the conversation around xAPI shifts from “just imagine” to “just do it,” designers and developers need more practical examples to build upon.

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2:30 PM Thu, March 23

Track: Performance Support

Enterprise employees need critical information on the job at the time of need. How do today’s learning professionals leverage mobile technology and deliver the right content to the right users at the right time? They have to take into account the complete user experience, including user context, device capabilities and limitations, mobile interface design, and more. How do all of these variables translate into effective mobile performance support?

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2:30 PM Thu, March 23

Track: Performance Support

The world is at a tipping point: Technology connects people, social approaches build community, and the “social age” drives ever more change. But what if people can’t cope? Failure is seen at an individual, organizational, and technical level. How can people become resilient and truly socially dynamic, fully adapted to face the ever more diverse and disruptive challenges they face?

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4:00 PM Thu, March 23

Track: Performance Support

The busy nature of the retail setting makes it a challenge to find ways to extend learning beyond formal training. While this time crunch is real, there’s also a real benefit in being able provide ongoing support for newly learned skills, as this practice and reinforcement can allow people to master new skills faster and with more accuracy. So how do you balance this with the constraints of a busy environment like retail? The solution is one that can seamlessly blend into people’s job responsibilities, providing the guidance they need at the moment they need it—performance support.

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4:00 PM Thu, March 23

Track: Performance Support

Sales employees are successful only if they have time to sell and, more importantly, can complete the process to close the deal. But it takes a long time to get a new salesperson up to speed on a company’s sales procedures, applications, forms, deadlines, and more, and during this process it can often feel to them like drinking from the information firehose. How can we help them quickly get the information they need to do their job well while also preventing them from being overwhelmed by content?

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10:00 AM Fri, March 24

Track: Performance Support

Are you overwhelming new hires with thousands of policies, procedures, and fact sheets in your knowledge base? New hires rarely even know what they’re looking for, much less how to find it. This frustration prevents them from gaining confidence and delays achieving mastery in the job. And let’s face it—even experienced employees can struggle from time to time finding the right piece of information in the knowledge base.

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