Sharing What Works

March 16 – 18, 2016 Orlando, FL

Register Now Includes:

LS802 Integrating Performance Support and Instructional Design

4:00 PM - 5:00 PM Thursday, March 17

Performance Support

International South

There’s lots of talk about replacing training with performance support, and in many cases, it’s a great idea. But what about the times when you need both? How do you incorporate performance support within a training context? How do you use instructional design to get the best of both worlds, and why should you do it? Ideally, your clients should be clamoring for performance support. But in reality, if an independent strategy can’t get traction, perhaps it’s time for a more unified approach.

In this session, you’ll explore the rationale and key approaches to improve performance support adoption through a more cohesive instructional design framework. You’ll learn about key instructional design principles for incorporating performance support into training and various scenarios for using training to support performance support. You’ll also explore the potential pitfalls you could encounter in this journey.

In this session, you will learn:

  • How to take the best advantage of the sweet spot between performance support and training
  • Six instructional design principles for incorporating performance support into training
  • Six scenarios for using training to support performance support
  • Six pitfalls to avoid when linking performance support and training

Intermediate and advanced designers, developers, managers, and directors.

Technology discussed in this session:

Marc Rosenberg


Marc Rosenberg and Associates

Marc Rosenberg is a leading authority and author in training, organizational learning, eLearning, knowledge management, and performance improvement. He has written two best-selling books, E-Learning: Strategies for Delivering Knowledge in the Digital Age and Beyond E-Learning: Approaches and Technologies to Enhance Organizational Knowledge, Learning and Performance. “Marc My Words,” his collection of over 100 columns from 2010 through 2018, is archived online in The eLearning Guild’s magazine Learning Solutions. Marc is past president and honorary life member of the International Society for Performance Improvement, has spoken at the White House, debated eLearning’s future at Oxford University, authored over 50 articles, and is frequently quoted in major trade publications. Marc was awarded the Guild Master Award in 2013 for his accomplishments and contributions to the eLearning community.

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