Sharing What Works

March 22 – 24, 2017 Orlando, FL

Register Now Includes:

ECO715 Resilience: The Future of Performance Support

2:30 PM - 3:30 PM Thursday, March 23

Performance Support


The world is at a tipping point: Technology connects people, social approaches build community, and the “social age” drives ever more change. But what if people can’t cope? Failure is seen at an individual, organizational, and technical level. How can people become resilient and truly socially dynamic, fully adapted to face the ever more diverse and disruptive challenges they face?

In this session, you’ll explore how emergent technologies such as artificial intelligence (AI), machine learning, and semantic engines will intersect with evolved social approaches to learning and leadership to create more resilience in the system. You’ll also be introduced to the notion of buffering, which is an approach to avoid catastrophic failure, and is where organizations should be looking in the next three to five years. This session will be of interest to those with an eye on the future, willing to explore possible future states and to help their organization make wise choices around technologies and approaches.

In this session, you will learn:

  • About the notion of resilience and its importance for organizations in the social age
  • What it means to be socially dynamic
  • Ways to face new challenges in the social age
  • How emergent technologies may interact with social approaches to learning and leadership
  • About approaches to avoid catastrophic failure

Intermediate to advanced designers, managers, directors, and senior leaders (VP, CLO, executive, etc.). Participants should have curiosity and a willingness to engage in conversation.  

Technology discussed in this session:  
Wearables, geolocated technologies (beacons, adaptive and co-created systems, e.g., Waze), augmented technologies, and conversational channels (Yammer, etc.).


Julian Stodd

Author and Founder

Sea Salt Learning

Julian Stodd is the founder of Sea Salt Learning, where he helps organizations get fit for the Social Age. Julian specializes in exploring learning design, the role of communities, social collaborative technology, and social leadership.He splits his time between writing and working around the world, exploring the strategy and implementation of learning, leadership, and cultural change. Julian is the author of eight books, including Exploring the World of Social Learning and The Social Leadership Handbook, and more than a thousand articles and blog posts.

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