Sharing What Works

March 22 – 24, 2017 Orlando, FL

Register Now Includes:

LS410 BYOL: Solving—and Preventing!—Your Worst Virtual Event Snafus

4:00 PM - 5:00 PM Wednesday, March 22

Virtual Classroom


Webinar presenter shows up late? Someone’s dog won’t stop barking? Meeting room crashes? Audio problems? Virtual classroom issues like these can seem impossible to overcome when they’re happening live. The presenters of this session feel your pain and have been there too—and they’re happy to share what they’ve learned from experiencing these kinds of virtual classroom snags themselves.

Join this session to learn tested ways to mitigate, respond, and recover by planning for the worst. You’ll explore some of the most common virtual event horror stories, crises, and nightmares, and you’ll look at what specifically went wrong, how the issues were solved in the moment, and how the situation could be handled better next time. You’ll hear examples, have a chance to share your own horror stories, and leave this session with a better “plan B” for when your next virtual classroom doesn’t go quite as planned.

In this session, you will learn:

  • About common virtual conferencing issues
  • Strategies for recognizing and mitigating risk factors for your virtual events
  • How to respond to problems, recover from disruptions, and reassess or rework your plan
  • How to keep your cool in a crisis

Novice to intermediate designers, event producers, trainers, and training managers.

Technology discussed in this session:
Adobe Connect, WebEx, and telephony.

Technology required:
Wi-Fi–enabled laptop with standard Internet browser (e.g., Chrome, Firefox, Safari) and, optionally, the Adobe Connect Meeting Add-in.

Karen Hyder


Kaleidoscope Training and Consulting

Karen Hyder has been teaching trainer-training programs for virtual classes and coaching online presenters since 1999. She has produced hundreds of online sessions, including for The eLearning Guild’s Online Forums, Thought Leaders Webinars, and "Best of" Webinars. Karen uses the trainer competencies of CompTIA’s Certified Technical Trainer (CTT+) to help technical trainers and subject-matter experts prepare for online sessions, master online presentation skills, and engage learners throughout sessions. She frequently speaks at industry events on using virtual classroom tools to support learning. Karen co-authored The eLearning Guild’s Handbook on Synchronous eLearning, and authored Up and Running with WebEx Training Center for

Kristen King

Manager, Virtual Solutions

Advocates for Human Potential

Kristen King is a manager of virtual solutions at Advocates for Human Potential, where she leads the strategic use of web conferencing and eLearning technology, video and audio, and creative digital solutions across AHP’s project portfolio. She directly advises on webinars, virtual classrooms, eLearning, and overall virtual learning strategy on the corporate and contract-specific levels. Kristen is particularly known for her ability to translate static content into engaging digital products. She holds a master of professional studies (MPS) degree and is a certified virtual event producer, as well as a dynamic, engaging trainer and presenter.

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