1008 AT&T University Performance Support Solutions
10:00 AM - 11:00 AM Thursday, March 29
Research demonstrates that when learning is embedded in the everyday flow of work, it has more impact on both the business and learners. You should be wary of designing and investing in solutions that increase the barriers between working and learning. Learning must be available at the point of need. Delivering a true holistic learning experience requires modern tools—tools that enable just-in-time content delivery, streamlined curation of critical information, and comprehensive data analytics.
In this session, you will explore how AT&T University used WordPress to develop a performance support platform that strategically combines the right mix of learning and performance components. You will learn how the platform serves as a central dashboard for quick access to critical knowledge in HTML5 format within a holistic and contextual digital experience. You will also learn how the platform incorporates a skills-building program by enabling peers to submit and review one another’s solutions to real-world design challenges.
In this session, you will learn:
- About the features of AT&T University’s performance support platform, such as instant search, mega menu, highest rated pages, content toggles, user roles, and much more
- About AT&T’s performance support design principles and strategic integration with knowledge management, social collaboration, access to experts, and formal training components
- How AT&T analyzed actionable data points to identify patterns, adjust, and enhance the user experience
Novice to advanced designers, developers, project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.) with a basic understanding of the performance support discipline.
Lead Training Manager
Saif Altalib is a lead training manager for AT&T University. Saif holds a master’s degree in instructional technology and is currently pursuing his MBA from the University of Georgia. Saif won an Atlanta ATD Award for best software learning program in 2010, and he has been focused on designing innovative performance support solutions for more than a decade.