504 Best Practices for Global Learning Solutions Rollouts
10:45 AM - 11:45 AM Wednesday, March 28
Management and Strategy
Rolling out new training is rarely easy, but it can be even more tricky when that training needs to be designed for and delivered to a global audience. This was the case when the Sherwin-Williams Company needed to create and share a new global code of conduct training. With the CEO and board of directors as stakeholders, this high-profile rollout had to go smoothly.
In this case study session, you’ll take a closer look at the year-long process used for designing, developing, and communicating the global code of conduct at the Sherwin-Williams Company. You’ll review best practices and lessons learned that you can utilize to save time and money when implementing global training rollouts. You’ll then get tips for how to manage complex projects with numerous partners, which in this case included internal SMEs and stakeholders, instructional designers, graphic designers, developers, a video crew, post-production services, and a third-party localization vendor. Finally, you’ll explore best practices for making global communication work smoothly.
In this session, you will learn:
- How to create a cohesive client and vendor project management process
- How to implement best practices for managing the instructional design, video production, eLearning development, and localization processes
- How to adapt project management practices for a global audience’s unique needs
- How to develop a global training communication plan
Intermediate to advanced designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Instructional Design Manager
Tiffany Lombardo, an instructional design manager at Cinecraft Productions, has over 10 years of experience as a learning and development professional. She began her career as part of the L&D team at the Sherwin-Williams Company. During her time at S-W, she designed impactful global learning for employees, managers, and executives. Tiffany earned her bachelor’s degree in English literature from John Carroll University and an MBA from Cleveland State University. In 2016, she joined Cinecraft Productions as a learning consultant and later was promoted. She is passionate about creating innovative and effective learning experiences that engage the learner and achieve business objectives.
Video Producer & Learning Project Manager
Todd Grove is a video producer and learning project manager at Cinécraft Productions, with over 12 years of experience in that role. During his time at Cinécraft, he has managed large-scale projects for many different types of clients on time and on budget. He is passionate about meeting customers’ needs by developing creative and engaging solutions that fulfill the business need. Todd earned his bachelor’s degree in electronic media production and business administration from Ashland University.