509 Performance Support—5 Guidelines to Guarantee Success
10:45 AM - 11:45 AM Wednesday, March 28
Performance support is a methodology that has been around for decades. However, recent years have seen a resurgence of interest and possibilities for performance support as technologies have evolved, which has opened new pathways for supporting workers in their moment of need. While promising, performance support is also a deviation from traditional approaches to training and development. How can you and your organization successfully add performance support to your strategies?
In this session, you will examine five guidelines that organizations can follow that will guarantee successful integration of performance support into their strategies. Using these guidelines, you will explore the common challenges new performance support initiatives encounter and how they can be overcome. You will also learn proven practices that can be adapted to your organization’s unique contexts. When you leave this session, you will have the framework needed to successfully implement performance support solutions for your organization.
In this session you will learn:
- Five guidelines to guarantee performance support success
- Common barriers performance support programs encounter
- Proven practices in launching performance support initiatives
- Specific steps for getting started with performance support
Novice to advanced designers, project managers, managers, and directors.
Technology discussed in this session:
Chief Learning Strategist
Conrad A. Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world’s largest organizations, helping them attain higher levels of learning agility. Conrad’s experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.
Chief Learning Evangelist
Bob Mosher, the chief learning evangelist at APPLY Synergies, has been an active and influential leader in the learning and training industry for over 30 years, and is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Before co-founding APPLY Synergies consultancy with Conrad Gottfredson, Bob served as the chief learning evangelist for Ontuitive, director of learning strategy and evangelism for Microsoft, and executive director of education for Element K. He is an influential voice in the IT training industry, speaking at conferences and participating in industry associations. Bob was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.