103 Conquering Compliance with Performance Support
10:45 AM - 11:45 AM Tuesday, March 27
Often, the traditional mandatory training required by regulatory agencies does not adequately prepare staff to perform the tasks as expected. Reviewing the information once a year, staff forget the information before they are required to complete the task on the job. It’s no surprise, then, that when surveys or inspections occur, staff are unable to perform as required.
This case study session will explore how one healthcare institution implemented performance support (PS) to overcome the “forgetting curve” and provided safety information for associates directly in their workflow. Now as questions occur, staff have immediate access to specific answers, allowing them to quickly return to the task at hand. The new process successfully documented compliance and achieved surveyor recognition for “exemplary safety education.” This session will briefly review PS concepts, demonstrate the process used for development of the PS, and discuss how it was implemented in conjunction with mandatory training.
In this session, you will learn:
- Basic concepts of performance support
- How to incorporate the PS Pyramid into PS
- How to define requirements to be included in a PS solution
- How to prepare staff for a regulatory survey after implementation of PS
Novice to intermediate designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Demonstration of the EPSS (electronic performance support system) developed on Ontuitive’s LearningGuide Manager.
Saint Vincent Hospital
Molly Petroff, an education specialist at Saint Vincent Hospital, is the architect of performance support (PS) at the hospital and has implemented several PS solutions focusing on the moment of apply for health system associates. She has worked in staff development for over 25 years, focusing the last 15 years on online learning technologies and the last five years primarily on PS design and development. She has authored numerous eLearning programs and PS solutions for in-house delivery and for other institutions. Molly, an RN, holds a BSN in nursing, an MEd in adult education, and certificates in eLearning instructional design and 5MoN design.