702 Building an Effective Onboarding Program for Remote Teams
2:30 PM - 3:30 PM Wednesday, March 27
Management and Strategy
Successful onboarding for remote employees requires a lot of managerial time, team time, and resources. New team members can feel isolated and unsupported, especially if they are inexperienced with remote work. Remote employees may not receive information necessary to their job due to lack of consistency in the process, or the absence of support that office-based employees typically receive. Stakeholders may express concern at the length of time required for new employees to become independent and productive. This often results in new employees impatiently pushing through onboarding material to become active in the field quickly, without proper assessment of performance gaps and future developmental needs. Managers, who are also often field-based, can miss signs of employee distress or disengagement until it’s too late.
In this session, you will explore the process of developing an effective onboarding program for a remote team. You’ll learn questions and techniques to identify the needs of a group and its managers, as well as success factors for a variety of stakeholders. You will discover how to use this information in developing a system that leverages available content and software. You’ll examine different learning formats and why some types work better than others. You will explore the steps to develop a program that can run as a semi-automated process with limited need for user intervention, and the positive impact such a program might have on team bandwidth and productivity.
In this session, you will learn:
- How to gain buy-in for a team that has not had previous training support
- How to prioritize needs and push content out in stages
- How to involve all stakeholders in a discussion of wants, needs, and success factors
- How to creatively use a limited budget
- Strategies to navigate differing team expectations
- Why your audience must remain a priority at all stages of design
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Learning management systems, Microsoft SharePoint and PowerPoint, TechSmith Camtasia, Articulate 360, Audacity, and Snagit
Versant Learning Solutions
Melody Davis, managing partner at Versant Learning Solutions, enjoys educating adult audiences. She pulls from her years in the field working with medical students, healthcare providers, and opinion leaders to inform her strategies and tactics. Melody has created onboarding systems for a variety of remote teams in the US and globally. She works collaboratively with stakeholders to establish training to meet both current and future development needs. Melody has a PhD in microbiology and immunology from Vanderbilt University and a certificate in instructional design from the University of Washington. She has received numerous awards for leadership in teamwork in the medical affairs arena.