211 Recovering from Virtual Classroom Disasters
1:00 PM - 2:00 PM Tuesday, March 26
Disasters happen when teaching in a virtual classroom: connections fail, audio echoes, and files crash. In order to get the problem(s) solved and get the session back on time and on track, you’ll need more than a good idea. You’ll need a plan.
In this session, you’ll find out about the lessons learned from 20+ years of experience preparing, supporting, crashing, and recovering from thousands of hours in virtual classrooms. You’ll learn the ins, the outs, and the agonies of running online events. You’ll walk away with strategies for how to fix virtual classroom disasters as they happen, as well as techniques that can help prevent them from happening in the first place.
In this session, you will learn:
- About what happened in real-life VC disasters (the names have been changed to protect the innocent)
- How we solved these disasters in the moment
- How the plan for future sessions got updated as a result
- What you can do develop a deep, appropriately-placed paranoia that will help guide your planning decisions
Designers, managers, online event producers, facilitators
Technology discussed in this session:
Virtual classroom technologies
Online Event Producer and Speaker Coach
Kaleidoscope Training and Consulting
Karen Hyder, online event producer and speaker coach at Kaleidoscope Training and Consulting, has been teaching about technology since 1991, when she delivered instructor-led software courses for Logical Operations. She was promoted to director of trainer development, helping trainers improve skills and earn certifications. In 1999 she created a course for trainers using virtual classrooms, and helped launch The eLearning Guild Online Forums in 2004. She continues to host The Guild’s Best of DemoFest, and was honored with the Guild’s Guild Master Award. Currently, Karen provides coaching and production support for a series of online courses at Hearing First, a not-for-profit that serves audiology professionals earning CEUs.