106 Designing for Knowledge: The Cake Box Method
10:45 AM - 11:45 AM Tuesday, March 26
You may have heard it from your high school math teacher: You can't use a calculator on the test. You think you'll have a calculator in your pocket at your job? If only my cell phone could fly back in time and have a chat about that!
There's so much staff needs to know but as technology has advanced, we're more able to ask, "Do they need to know that information, or do they need to know where to find it and how to use it?” We're often asked to ensure that our learners "know" something, but what we usually mean is "they need to know X so that they can do Y." How do we design for each the right way?
In this interactive session, you'll shift the way you think about training by adopting a knowledge versus skill framework. You'll practice teasing apart the know from the do. Together we'll explore the undercover performance support that has been provided for the knows in your everyday life (like the instructions on the back of the cake box), and ways you can adapt this method of design to reduce the cognitive load demands of your learners. You'll use a template to create a strategy for moving information to the right place for your teams, without violating any of the five information mismanagement no-nos. You'll leave empowered to design for improved learner experiences AND reduced workplace errors.
In this session, you will learn:
- How to analyze an objective for its location on a Gery's familiarization and Bloom's sophistication level graph
- Ways to sort objectives based on these levels, assess them for their appropriate Kirkpatrick level, and build the right assessments for your business objectives
- Strategies for comparing information-heavy designs from the workplace against real-life counterparts, and redesigning them to reduce cognitive load and reduce workplace errors
- What the five information mismanagement no-nos are, as well as their repercussions
Designers, developers, managers
Marci Morford is a learning strategist and leads MarSea Consulting, which builds custom training for companies that have outgrown their startup phase and are ready for streamlined, scalable, efficient training. She develops programs based on business goals, with laser focus on the ROI that growing companies require. Marci is also the director of programs of ATD Puget Sound, where she is currently overhauling traditional monthly lectures into a series of learning games, workshops, and parties. Marci writes for TD Magazine and won DemoFest at DevLearn 2017 (Best of Show - Non-Vendor) with the immersive, blended-learning onboarding game she developed for a global health non-profit.