507 The Digital Makeover: The Make-It-Work Moments
10:45 AM - 11:45 AM Wednesday, March 27
It’s that Herculean challenge, the digital makeover. Take a biweekly face-to-face simulation, costing the firm millions of dollars in travel, expenses, and staffing, and turn it into a rich digital experience. Prepare learners with tools, resources, and training to begin their career. Also, make sure they feel welcomed, understand expectations, and are grounded in the firm’s structure, priorities, and methodologies. Oh, and you have four months to do it!
In this case study session, find out how a large professional services firm transformed an in-person consulting simulation for experienced hires from face-to-face into a virtual experience by using design thinking and agile project management approaches to the development. You’ll explore creating simulations, including when and when not to use them. You’ll learn how to develop an engaging and competitive experience to promote team-building, relationship development, and collaboration in a virtual environment. You’ll also practice identifying opportunities for phased development that sometimes lead to a faster, less expensive way to engage learners.
In this session, you will learn:
- How to use design thinking with the challenges of converting face-to-face activities to digital
- How to design and structure branching scenarios to meet learning objectives in differing competencies
- How to implement a phased approach to asset creation to meet any development timeline
- How to increase engagement with competitive simulations
- How to leverage web-based tools to foster collaboration and networking
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.), strategists, and architects
Technology discussed in this session:
BranchTrack, Cisco WebEx Training Center, Articulate Storyline, Cornerstone OnDemand, and Microsoft PowerPoint
Digital Lead Producer
Elizabeth Hanna is a digital lead producer at PwC. She is an instructional designer with over 10 years’ experience creating and producing engaging learning experiences. Having started her career in marketing, she incorporates storytelling and design thinking to develop user-centered content. An active prototyper, she creates content to be able to communicate her vision to her clients and improve the development experience. Elizabeth holds a bachelor’s degree in business and a master’s degree in instructional design and technology.
Senior Manager of Learner Experience
Tera Pham is a senior manager of learner experience at PwC with a focus on leadership development and project management. With over 12 years of experience, Tera creates learning experiences to meet career growth and performance needs that lead to knowledge retention and business result. She has spent the last four years supporting professional consultants in a variety of training initiatives. Prior to PwC, Tera supported numerous Fortune 100 companies in various industries with the learner experience as the ultimate goal.