707 Strategies for Identifying and Removing Performance Barriers
2:30 PM - 3:30 PM Wednesday, March 27
You’ve created great training, but you hear complaints that employees still can’t do their job after passing your class. That’s frustrating! Many customers believe that if employees knew how to do their job, they would do it. After all, that’s why they get paid! Those are the same people who think that the best way to improve performance is by offering and conducting more training. The truth is that employee performance is influenced by several factors, one of which is closing the skills and knowledge gap through more training. And even the best-designed and best-delivered training will fail if the other five performance barriers (including training) are not addressed.
In this session, you will learn how to apply two performance improvement models to identify all barriers limiting employees, and design solutions to remove all performance barriers. The Six Box model (Gilbert’s) and the Influencer model (The Power to Change Anything) each have deficits. But, when combined, they enable you to zero in on effective performance solutions. Applying these two models together decreases the likelihood you’ll hear complaints about ineffective training, and increases the likelihood of having satisfied customers. In this session, you will explore all six performance barriers that stand in the way of peak performance. You will then brainstorm solutions to address barriers to peak performance.
In this session, you will learn:
- About all six barriers to optimum performance
- How to identify all barriers to optimum performance
- How to craft solutions that address all performance barriers
- The solutions that address the most common performance barriers
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Performance Solution Specialist/Instructional Designer
Matthew Papp is a performance solution specialist and instructional designer at Consumers Energy. He has 20 years of experience as a corporate trainer and instructional designer, including seven years as a consultant. Matthew holds degrees from the University of Michigan: a BA in psychology and communication and an MA in adult instruction and performance technology (combined MEd and MBA). He has 20 years of Toastmaster experience and has conducted over 1,000 workshops for professionals and union workers. Matthew has been awarded many times for his workshop facilitation and speaking skills. Some of the tools he uses are Word, PowerPoint, Camtasia, and Captivate.