812 Using Chatbots to Engage, Support, and Inform Your Learning Audience
4:00 PM - 5:00 PM Wednesday, March 27
You can’t be available to provide coaching and feedback 24/7, but an intelligent chatbot can! All over the world, people are using artificial intelligence to manage their bank accounts, book travel, and find great products, so why not use this same technology to help people learn new skills and advance their careers? You might have already considered using artificial intelligence to bring the “wow factor” to your next project, but it can sound like a complicated and expensive endeavor—especially for your first time.
In this session, you’ll develop ideas for realistic, engaging, two-way conversations in your next learning program. You’ll review examples of chatbots that introduce a course and deliver prework, give embedded performance feedback during the course, and share personalized tips after the course. You’ll discover programming tools to get started without specialized skills or equipment. You’ll recognize how easy it is to integrate a chatbot with what you’re already using: Articulate Storyline, Adobe Captivate, Trivantis Lectora, even Microsoft PowerPoint. You’ll save money with a list of free or very low-cost sources for the tools and training you need to build your first bot. You’ll gain a checklist to avoid common beginner mistakes and ensure that your new AI is chatting away as soon as possible.
In this session, you will learn:
- How to identify at least three ways to incorporate a chatbot into your next learning project using the tools you have today
- Where to locate the training, software, and tools to help you implement a smart chatbot easily and affordably
- How to avoid common pitfalls experienced by new developers, so you can get your chatbot talking with your customers and learning audience as soon as possible
- Why artificial intelligence has a place in the near future of learning
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.), and consultants
Technology discussed in this session:
Platforms for building chatbots, including SnatchBot, ChattyPeople, IBM Watson, and Botsify
Joe Ganci is the owner and president of eLearning Joe, a custom learning company. Since 1983, he has been involved in every aspect of multimedia and learning development. Joe holds a computer science degree, writes books and articles about eLearning, and is widely considered an eLearning development guru. He consults worldwide and also teaches at conferences and client sites. Joe writes tool reviews and has received several awards for his work in eLearning, including a Lifetime Achievement Award in 1999 and an eLearning Guild Master Award in 2013. His mission is to improve the quality of eLearning with practical approaches that work.
Chief Freedom Officer
Margie Meacham is the chief freedom officer for Learningtogo.info, where she uses brain science to help people learn more efficiently and effectively. Her course designs have been implemented at American Express, Bank of America, Motorola, Honeywell, Cisco, Bell South, and many other Fortune 500 companies. She helps universities convert their existing classroom- based courses into engaging online environments. She earned her master’s degree in learning technologies from Capella University and is developing a new master’s program in educational technology for American Business and Technology University (ABTU). Margie writes a blog for the Association of Talent Development on the application of neuroscience to talent development.