SDD202 Using Learning Journeys to Enhance Outcomes
11:00 AM - 11:45 AM Wednesday, March 27
Expo Hall: Design & Development Stage
Learning is not a one-time event; however, performance support professionals are often challenged to deliver successful outcomes via individual event formats. Learning pathways in an LMS help to bridge the gap and create a road map, but business team members may not invest sufficient time to complete the pathways, which don’t always suit the context of the learner.
Using tactics developed by marketers to build customer journeys that educate and nurture, learning professionals can enhance outcomes and optimize learner experience. Learning journeys offer the opportunity to utilize multiple modalities, personalize the experience, and deliver relevant enablement opportunities at the right time using the right mechanism. This session will introduce you to customer journeys and show how you can adapt these to learning journeys for internal and external learners. You’ll learn about the components of a learning journey and how to map a learning journey. You’ll review some sample journeys and, most importantly, explore a scenario for collaborative experience.
In this session, you will learn:
- What a learning journey is
- How to plan and map a journey
- About common elements of a journey
- Where to begin building learning journeys
Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Microsoft Visio and draw.io
Jennifer Brick is a customer success and enablement leader with more than a decade of experience developing learning programs for SaaS organizations. Jennifer has managed programs for internal, customer, and partner success. As founder of Capdeca Solutions, Jennifer develops learning solutions and provides consulting services for SaaS organizations to launch and optimize their customer success and training organizations. During her tenure at Salesforce leading custom enablement delivery and consulting partner enablement for the marketing cloud product, she learned the tactics and techniques of marketers, and how powerful they are when applied to learning and success programs.