STP107 Creating Robust Onboarding with the Tools You Already Have: A Case Study
4:00 PM - 4:45 PM Tuesday, March 27
Effective onboarding can be pivotal for retaining new hires. Employees who don’t feel engaged often leave during the first year, costing the company up to five times their annual salary. At Fidelity, a percentage of employees were voluntarily leaving within 18 months of hire, many to pursue other opportunities. The onboarding experience needed a radical overhaul on a lean budget, both financially and in terms of organizational capital.
In this session, you will learn how Fidelity transformed its onboarding program into a customized, streamlined experience using existing technology, without massive cost outlays. You’ll learn how the change was implemented without extensive organizational capital to obtain buy-in. You’ll find out how automation was built without purchasing new applications and how the program accomplished a global reach without increasing human effort to run it. You’ll see how it saved managers’ time and organized the onboarding process by consolidating resources. Finally, you’ll see the results, including a 19 percent drop in new-hire separations in the first year.
In this session, you will learn:
- What components of an onboarding program are vital to new-hire success
- How to provide a consistent, immersive experience to help new hires stay engaged
- How to use technology you may already have to automate and customize the training process
- How to plan your program using the design thinking method for maximum impact
Novice to advanced designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Director of Project Management & Instructional Design, Asset Management Talent Development
Donna Tortorella is a director of project management and instructional design at Fidelity Investments. She has more than 16 years of experience in the learning and development industry, with areas of focus that include performance consulting, instructional design, assessment design, project management, and operations and resource management. Donna studied educational psychology at Teachers College, Columbia University, and communication theory and marketing at the University of Pennsylvania. At Fidelity Investments, she provides oversight and guidance on design, development, and implementation of a range of learning solutions for varied associate populations.