SDD107 Designing Engaging Learner/Mentor Modules for Effective Knowledge Transfer
4:00 PM - 4:45 PM Tuesday, March 26
Expo Hall: Design & Development Stage
Training that increased confidence in job and product knowledge, and that improved productivity and application time of learning by both new and current employees, was paramount. The past training had proved ineffective—it consisted of manuals of overwhelming information, along with inconsistent knowledge delivery by assigned mentors. The learners were not engaged, which inhibited learning satisfaction and retention, and their ability to apply knowledge productively on the job was a serious management concern. The business partner, in preparation for a new wave of learners, needed an effective solution to make sure the job and product knowledge was easily accessible, retained, and applied correctly just in time. Learning needed to occur independently of any classroom environment and at the learner’s own pace—within designated time allocations.
This session will discuss and explore the reasons for this particular knowledge-transfer design, and you will see how the entire learning package—using eight uniquely designed components of just-in-time information—engaged the learner, set the foundation for a strong and long-term learner/mentor partnership, and provided a consistent transfer and retention of knowledge regardless of an assigned mentor. Feedback from learners and the mentor assessments supported the resulting increase in the comfort level of learner knowledge, which in turn increased the learners’ confidence when they applied the knowledge as needed.
In this session, you will learn:
- How you can implement a knowledge-transfer design regardless of industry or eLearning software
- How to design multiple learning components that you can combine into one effective learning package
- How to strengthen a learning event with consistent transfers of knowledge by randomly assigned mentors without overwhelming the mentors and learners with information
- How to give learners the ability to absorb and retain information without needing to memorize it
Designers, developers, managers, and learning consultants
Technology discussed in this session:
Learning-package components and engaging video design
Talent Development Instructional Designer
American Family Insurance
Oleh Boraczok is a talent development instructional designer at American Family Insurance. He holds a doctorate (EdD) in business education with a minor in management and organizational communication. Oleh has been a part-time adjunct professor for more than 18 years at various colleges and universities, teaching organizational training and development, human resources, and management information systems. He has been with American Family Insurance for about 20 years in the education/talent development division as a manager and instructional designer and in training delivery.
Talent Development Consultant
American Family Insurance
Colleen Ramirez is a talent development consultant at American Family Insurance. She holds a bachelor of science in marketing from Upper Iowa University, a change management certification from Prosci, and a master’s certificate in project management from the University of Wisconsin–Madison School of Business. Colleen also has experience as a change strategy lead. Her insurance designations are: Fellow, Life Management Institute (FLMI); Associate, Customer Service (ACS); Associate, Insurance Agency Administration (AIAA); Associate, Insurance Regulatory Compliance (AIRC); Certificate in General Insurance (INS); and Associate in Personal Insurance (API).