Bianca Baumann is a director of learning experience design at GP Strategies Canada and a certified training and development professional (CTDP). She focuses on digital education success, combining L&D, digital marketing, and customer success to create outstanding learning experiences that stick. Bianca spearheaded multiple projects in the marketing, financial, and events industries and created award-winning programs along the way. She shares her expertise in her blog and at global conferences, highlighting the importance of including disciplines outside L&D to map out a learner journey that helps drive performance.