Dawn Tedesco is an instructional designer at Shoptech Software with over 20
years’ experience in hospitality operations management and training. She has
written and facilitated employee and management training programs for
several large organizations. Dawn earned an MS in labor relations and became
an HR manager, but when she realized she could put her employee
development skills into online training, she found a new career in eLearning.
She also has a bachelor’s in hospitality business and a certificate in
instructional design, with experience in instructional design, eLearning
development, and video editing and production.