Laura van den Ouden is a trainer and L&D consultant for ICM, an award-
winning training company. With over 18 years’ experience, Laura designs and
implements extensive eLearning programs for corporate universities and
international organizations. She blogs frequently about talent development
and speaks at conferences on the subject. She has written three books:
Successful Communication as a Trainer, Influencing Positively, and 100
Teaching Methods for Developers. Laura was named the Netherlands
Trainer of the Year for 2018/2019.