805 Building, Assessing, and Delivering Mobile Training at Citrix
8:30 AM - 9:30 AM Thursday, June 26
Citrix leverages a DITA-based solution for mobile learning that rapidly adapts to changing business, technology, and customer requirements. We want to ensure our source content is future-proofed against changes in delivery technologies in order to avoid vendor lock-in and retain tight control of the types of activities we include in training and how we present them to learners. It was also important that we minimize code maintenance and automate aspects of quality assurance by mining our content as data for metrics related to language and engagement.
In this case-study session you will learn about the tools and technologies Citrix uses to address these challenges. You will explore how a mix of off-the-shelf, open-source, and home-grown solutions gave us the control and flexibility needed to support this long-term strategy. You will discover how this solution enables us to develop content in format-neutral XML, quality-checked against terminology, business, and markup rules, converted to HTML5, and published to a SCORM framework that adapts to user devices.
In this session, you will learn:
- The benefits of using specialized Darwin Information Typing Architecture (DITA) markup for developing mobile training content
- How we gauge content quality during development
- Where to find the open-source tools we leverage
Intermediate developers, project managers, and managers with familiarity of HTML and XML markup, content development, and delivery challenges.
Technology discussed in this session:
An HTML5-based SCORM player running on iPads and phones.
Manager, Publication and eLearning Services
Patrick Quinlan manages the publication-services team at Citrix Systems, where he directs the content-management initiative for the training department and their DITA implementation. He focuses on increasing production efficiency, automating quality assurance, and developing new authoring and publication solutions.