- Learning Solutions
- Research Library
- Guild Publications
- Sponsored Library
- Online Events Archive
- Conference Archive
- DemoFest Archive
- Product Directory
- Supplier Directory
User Experience Design’s Dependency on Performance Support
Online Events Archive
Online Forums 2014 - February 21, 2014
Senior Design Manager
There is an overlap between user-experience (UX) design and performance support (PS), but practitioners in those fields usually don’t notice or address the overlap. Additionally, PS practitioners might not be aware of the benefits of user-testing methodologies employed by UX designers that could help focus and refine PS interventions.
In this case-study session, you’ll learn from a PayPal UX-design user-testing session. You’ll see representative users interact with a design prototype to look for usability and/or comprehension issues. This particular design included elements of PS to help the user complete the flows, and you’ll see how PS was a critical element of the overall UX design. You’ll also learn how the design-testing methodology was effective for creating a message that gave users exactly what they needed to complete the task.
In this session, you will learn:
- The importance of performance support (PS) to overall user-experience (UX) design
- The method PayPal employs to test UX designs
- How you can apply this testing method to PS
- That UX designers often practice PS without being aware of it
Novice-to-intermediate learning professionals, including managers, directors, VPs, CLOs, and executives. No prior PS or UX experience or knowledge required.
You do not have access to the handouts. Please log in or join to download these files.
You do not have access to the recording. Please log in or join to download this file.
Back to Library
Recent Job Postings
- Content Writer
- Learning & Performance Analyst
Oklahoma City, OK
- Learning Experience Manager, Technology & Operations
Foster City, CA
- Technical Training Specialist
Reading, PA (Can be any Company location in N. America)
- Instructional Designer