From ILT to Mobile: Finding New Delivery Avenues for Training Products

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Online Forums 2014 - April 10, 2014
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Eddie Hartman

Manager—Knowledge Services
Fujitsu Network Communications

Erik Rodriguez

Technical Documentation Specialist
Fujitsu Network Communications

After the training group at Fujitsu Network Communications (FNC) spent three months developing a technology course intended for instructor-led delivery, the project was dropped. The group was left with a training product, but no customer. They knew they had a very good product, though, so they decided to look at other delivery avenues.

Participants in this case-study session will examine how the training group at FNC handled the loss of their only customer by rethinking their business model, realizing that there is more than one way to deliver training material, and recognizing that there are customers for self-paced, less-expensive training avenues. You’ll see how the group was able to quickly and successfully produce an ePub version of the course as a study guide, and then developed a companion mobile app to the study guide and made it available through iTunes and Google Play. You’ll also explore how, by reusing developed material, the group was able to produce training material for completely different audiences.

In this session, you will learn:

  • How to identify viable training-delivery outputs
  • How to expand your training deliverables on the cheap
  • How to produce ePub output using open-source applications
  • How to develop mobile applications with open-source applications

Audience:
Intermediate developers, managers, and directors with a little background knowledge of single-sourcing content, DITA, HTML, ePubs, and mobile-application types.

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