Social is the Ultimate Performance Support

Online Events Archive

Digital Support Solutions Spotlight 2019 - April 3, 2019

Mark Britz

Sr. Manager, Programming
The eLearning Guild

Enterprise social tools are fast becoming commonplace in organizations today. From chat platforms like Slack and Teams to ESNs such as Yammer and Workplace, social technology is no longer an outlier but can often be one of many ways to connect, share, and collaborate across the business. How social technology helps support workers seems quite obvious and simple, but simple doesn't mean easy.

In this session we will explore why social is the best form of performance support due to its ability to carry timely content, in context with emotional appeal. We will discuss how you can increase its use in your organization to not only extend L&D's reach, but to improve L&D's offerings. Finally, you will learn a principle-based strategy for the adoption of these technologies as a key solution for workflow support.


Handouts are available for eLearning members. Please log in or join to download these files.


This recording is available for eLearning members. Please log in or join to download this file.


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