Tried and True Steps: Keeping Subject Matter Experts (SMEs) Engaged

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Online Forums 2011 - February 18, 2011
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Tracy Bissette-Huckabee

President of Learning Services
Principled Technologies

Claudia Viveros

Director, Global Organizational Development

Subject-matter experts (SMEs) are key to developing accurate and timely e-Learning. However, their day jobs typically hamper their ability to contribute to content and provide timely reviews. But there are steps you can take to engage SMEs throughout the development lifecycle that have been proven successful at Quintiles.

Participants in this session will learn Quintiles’ steps for fully engaging SMEs on e-Learning development projects.

In this session, you will learn:

  • How to conduct a collaborative needs analysis
  • How to agree on clear expectations and stakeholder responsibilities
  • How to develop and manage to a project plan
  • How to hold productive, interactive, and timely working meetings
  • How to reward and recognize SMEs


Handouts are available for eLearning members. Please log in or join to download these files.


This recording is available for eLearning members. Please log in or join to download this file.


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