Leading SMEs to Water (and How to Make Them Drink)

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Online Forums 2012 - July 26, 2012
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Shawn Rosler

Lead Analyst/Project Manager—EHR CBT Dev Team
Geisinger Health Systems

In many eLearning projects, SMEs and instructional designers (IDs) play a virtual game of tennis. SMEs want to communicate to learners everything they know about the subject, but IDs know that effective learning requires more than just throwing information at learners. SMEs provide too much content, IDs cut the content down to size, and then SMEs complain that the ID cut too much. This back-and-forth can not only strain the relationship between SMEs and IDs, but can also extend the length of a project and drive up the overall cost. In a business climate where management expects project teams to do more and more with less and less, SMEs and IDs can’t afford to spend much time volleying content.

Through a case study and some fictional examples, participants in this session will learn how to avoid this traditional back-and-forth by putting SMEs in control of eLearning content and letting IDs focus on the overall learning design. You’ll see how a time-tested templated approach — providing SMEs with a design template and letting them develop the content directly — can not only cut down on unnecessary volleying, but can also produce a greater volume of effective eLearning content using the same level of resources.

In this session, you will learn:

  • The downfalls of typical content back-and-forth between SMEs and IDs
  • The benefits of letting SMEs control eLearning content through a design template
  • How to present a templated approach to your SMEs without scaring them off

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