June 10 – 12 Austin, Texas

Register Now Co-located Event

821 Speak No Evil: Using Voice-based Tools for Performance Support

4:00 PM - 5:00 PM Thursday, June 11


One of the biggest challenges in providing performance support solutions is trying to figure out how to perform the user experience with little effort on the user. By giving users access to what they need when they need it with just their voice, you remove the barrier of needing to physically interface with a device. The future of voice-based searching, data collection, and biofeedback will help accelerate the adoption of the tools that provide a quick ROI for the organization.

In this session you will explore several examples of organizations using voice-based performance support tools. You will participate in utilizing some of these applications during the session to experience first-hand how they work, explore how voice-based interfaces can measure performance in ways that have been previously unavailable, and leave this session understanding voice-based tools and how they can support your performance support initiatives.

In this session, you will learn:

  • How advanced voice-based technologies have come from the initial days of Siri
  • How to use a check list of the types of learning applications best suited for voice enablement
  • How you can measure what you say and how you say something for ongoing feedback
  • How to decide which voice-based solution might fit into existing applications

Novice to advanced designers, developers, and managers.

Technology discussed in this session:
A variety of voice-based solutions utilized in warehouses, call centers, field sales employees, and consumer applications.

Nancy Munro



Nancy Munro, Founder and CEO of KnowledgeShift, has, for more than 18 years, helped organizations implement and deploy learning strategies. Nancy has worked with organizations like Motorola, Eaton, and Kraft as well as small to mid-sized firms, helping them decipher how best to address performance challenges that align to their structural capabilities and revenue goals. Nancy has developed various training programs, utilizing a blend of solutions that include ILT, synchronous, asynchronous, Podcasting and mobile. She recently co-wrote a guide book for virtual trainers: Beyond PowerPoint – Tools & Tips for Virtual Training.

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