603 A Simulation Makeover: The Make-It-Work Moments

1:00 PM - 2:00 PM Wednesday, June 27


It’s that herculean challenge, the digital makeover. Take a bi-weekly face-to-face simulation, costing the firm millions of dollars in travel expenses and staffing, and turn it into a rich digital experience. Prepare learners with tools, resources, and training to begin their careers. Also, make sure they feel welcomed, understand expectations, and are grounded in the company structure, priorities, and methodologies. Oh, you have four months to do it!

In this case study session, find out how a large professional services firm transformed an in-person consulting simulation for experienced hires from face-to-face into a virtual experience by using design thinking and agile project management approaches to the development. You’ll explore creating simulations, including when not to use them. You’ll learn how to develop an engaging and competitive experience to promote team building, relationship development and collaboration in a virtual environment. You’ll also practice identifying opportunities for phased development that sometimes leads to a faster, less expensive way to engage learners.

In this session, you will learn:

  • How to use design thinking for the challenges of converting face-to-face activities to digital
  • How to design and structure branching scenarios to meet learning objectives in differing competencies
  • How to implement a phased approach to asset creation to meet any development timeline
  • How to increase engagement with competitive simulations
  • How to leverage web-based tools to foster collaboration and networking


Designers, developers, managers, and senior leaders (directors, VPs, CLOs, executives, etc.),

Technology discussed in this session:

Branchtrack, WebEx, Training Center, Articulate Storyline, Cornerstone on Demand, PowerPoint.

DeVane Cheney

Senior Manager—Digital Learning Design and Development


DeVane Cheney is a senior manager of digital learning design and development at PwC, and an L&D leader, instructional designer, learner experience champion, and project manager with over 12 years of experience supporting learning with technology. DeVane creates learning experiences to meet career growth and performance needs that lead to knowledge retention and business results. After earning a MA in curriculum and instruction, he began his career as a classroom teacher and instructional technologist before joining Georgia Tech to design online graduate programs for working professionals. He has spent the last six years supporting professional consultants in a variety of digital training initiatives.

Mary Daly

Director—Learner Experience


Mary Daly, the director of learning experience for PwC, has over 20 years’ experience working with client stakeholders to design, develop, and deliver learning solutions that build skills to enable business strategy. She currently leads a team responsible for the learner’s experience at formal learning events. Mary has delivered learning solutions in a variety of modalities, including eLearning, virtual classroom, traditional classroom, conference, and virtual conference.

Elizabeth Hanna

Digital Lead Producer


Elizabeth Hanna is a digital lead producer at PwC. She is an instructional designer with over 10 years’ experience creating and producing engaging learning experiences. Having started her career in marketing, she incorporates storytelling and design thinking to develop user-centered content. An active prototyper, she creates content to be able to communicate her vision to her clients and improve the development experience. Elizabeth holds a bachelor’s degree in business and a master’s degree in instructional design and technology.

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