101 Case Study: The Care Story App: Improving Care, One Scan at a Time
10:45 AM - 11:45 AM Tuesday, June 25
We currently have a trillion-dollar problem in healthcare; 47 million people live with dementia worldwide, and this number is growing rapidly (World Alzheimer Report, 2016). What if we could reduce these costs by changing the way we approach customer service for our clients? Evidence shows that if we are able to make each client’s experience more personalized by providing in-the-moment performance support to our staff, we can be more effective and efficient. If we can provide our staff the ability to use their mobile devices to see the customer's care preferences, life history, favorite music, hobbies, and more on demand, we can provide that personalized care. Now, what if we could solve these problems with an elegantly simple solution leveraging augmented reality?
In this session you'll learn how a simple AR solution can solve a large performance problem. Find out how the app leverages augmented reality on mobile devices to provide personalized care for clients, and just-in-time performance support for staff. You'll look at the process for the alpha pilot, and how to gather staff feedback to refine the AR tool and the user experience before a larger beta test and research project. You'll leave this session with some tools and ideas for how to create, pilot, and evaluate your own AR solution.
In this session, you will learn:
- How the use of simple AR experiences can have immense impact on performance support
- Why early user feedback through a pilot or other means is important for informing your design and increasing adoption
- Why mobile AR can be an effective tool for just-in-time support
- How creating meaningful partnerships can help you accomplish your custom AR goals
- Augmented reality
- Encrypted QR codes
- Mobile devices, iOS & Android
Designers, developers, managers
eLearning Developer/Instructional Designer
Baycrest Health Sciences
Kataryna Nemethy is an eLearning developer and instructional designer at Baycrest Health Sciences with years of experience in eLearning, instructional design, and educational technologies. As a formally trained biomedical illustrator and animator, she is passionate about the interface between education, technology, and design—particularly when they come together to produce a simple, effective, and good-looking product.
President and Founder
Bill Dai is the president and founder of EmerseWell, focusing on breaking down barriers within the healthcare industry and bridging the gap between the traditional and immersive learning experiences. Bill also co-founded VNovus/VRPlayin, Canada's most diverse and user-friendly VR experience center. He was previously an innovative and fearless project manager at a digital marketing agency, managing Fortune 500 pharmaceutical clients and internal teams. Bill is proficient at planning, executing, and monitoring projects and tasks to ensure continuous alignment of project scope with strategic business objectives. Bill has an MBA from Rotman School of Management, and a computer engineering undergraduate degree from University of Toronto.