602 Case Study: Developing an AR/VR Learning Strategy at Kaiser Permanente
12:45 PM - 1:45 PM Wednesday, June 26
AR & VR
Kaiser Permanente's Health Plan Workforce Development (HPWD) group, which is always striving to bring leading-edge technology to its learning solutions, believed that AR and VR delivery would be especially important in engaging and retaining younger workers over the next several years. But with its finite resources, HPWD needed to figure out how these technologies could be used most effectively. Of HPWD's many learning audiences (ranging from sales and marketing to underwriting and product support) and their disparate learning needs, which would truly benefit from AR or VR delivery? And how should initial, proof-of-concept forays into these technologies be targeted?
In this case study session you'll learn how Kaiser Permanente's HPWD group developed an AR/VR learning strategy that focused their initial development efforts, familiarized stakeholders with the possibilities of AR and VR, and guided solution priorities over the next five years. You'll explore their strategy components— Vision, Audiences and Learning Needs, Delivery Methods, Procurement, Technology and Infrastructure, Assessment and Evaluation, Organizational Structure, and Implementation Plan— and discover the role each plays in a cohesive strategy. Finally, you'll see how HPWD has executed its strategy during its first six months, and the results it has produced so far.
In this session, you will learn:
- The key topics to cover in an AR/VR learning strategy
- The importance of sequencing the topics so one informs the next
- How to align AR and VR with performance support and training
- How to pick which tools and hardware to use to develop an AR/VR solution
Managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Augmented reality and virtual reality development tools and headsets/devices
Senior Director, Technology and Visual Design
Innovative Learning Group
Matt Kurtin, Innovative Learning Group's senior director of technology and visual design, provides leadership for ILG's programmers and graphic designers. For over 20 years, he has advised client organizations on their overall technology strategy for learning and performance improvement. Matt provides insight into leading best practices for use of mobile solutions, learning portals, and learning management systems. He consistently applies the latest advances in digital capability, such as augmented and virtual reality, to practical application in learning. Matt has a bachelor's and master's degree in electrical engineering from Virginia Polytechnic Institute and State University.
Executive Director, Health Plan Workforce Development
David Livingston is the executive director, health plan workforce development, at Kaiser Permanente. He leads enterprise-wide shared services that train and provide sales performance support to all market-facing teams. David also creates workforce development and employee engagement strategies. He serves as a corporate advocate of ISPI and is on the Bay Area chapter's board of directors. David holds a bachelor's in marketing from the University of Maryland, a master's degree in information systems from The American University, and a doctorate in education from Capella University. His dissertation, "Influence of E-Learning on Sales Productivity," was published by Scholar's Press International.