801 Teach Key Business Functions Through Augmented Reality
8:30 AM - 9:30 AM Thursday, June 27
Put yourself in the shoes of a new leader joining your organization. They must successfully balance assimilating the culture, learning processes, training, financial briefings, building relationships, and other countless tasks. That is a lot to expect from an individual that needs to hit the ground running and lead their team to success. At Holiday Inn Club Vacations, many of our leaders claimed they could have been more successful from the start if they understood how all of the business units work together. This was a wake-up call for our organization to completely disrupt the way we onboard leaders, and create a new kind of experience that would show them how to lead successfully within our culture.
In this session, we will explore how Holiday Inn Club Vacations improved the leadership onboarding experience by evolving our two-day classroom workshop into a scenario-based augmented reality simulation. You will learn how we increased the confidence of our leaders by providing them with a unique challenge: fixing a fictitious failing resort. This scavenger hunt-style activity enhanced collaboration between leaders from different departments and disciplines by exposing them to realistic scenarios from each key business function. Learn how our leaders used their knowledge from the augmented reality interaction to create a proposal for a panel of executives, which enhanced their understanding of how our business works and how they add value.
In this session, you will learn:
- Why augmented reality was the most effective and engaging way to teach new leaders how our business works
- How we successfully brought together stakeholders from different areas of the business to design realistic business scenarios
- How we developed and implemented the interaction using the Unity app development engine, and tracked progress using xAPI
- How we measured success utilizing onboarding surveys, focus groups, and talent management metrics
Designers, developers, managers, senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Unity App Development Platform, Simulation Proprietary App, xAPI Learning Locker, Samsung Galaxy Tablet
Senior Manager, Learning Experience Design
Holiday Inn Club Vacations
Marco Madrazo is the head of learning experience design at Holiday Inn Club Vacations. In this role, he has been a key partner in the creation of innovative talent development initiatives, including the newly formed EXPANSIONS Leadership Development Series. Prior to joining HCV, Marco was the program manager for US retail training at Microsoft. In this role, he supported the launch of flagship products such as Office 365 and Xbox One. Throughout his 14-year career in learning and development, Marco has crafted numerous award-winning programs that have increased competence, confidence, and advocacy.