How to Measure the ROI of Customer Training

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White papers - June 27, 2017

by Skilljar

Proving the value of your training program is vital to ensuring customer success, as well as demonstrating the business case for training to your stakeholders.

In this guide, we'll walk through the various use cases of customer training through the lead and customer lifecycle, as well as how to measure the ROI of each.

For each stage, we’ll explain how customer training can be applied to your customer journey and how to successfully measure the results. Learn which metrics are important in determining the ROI of training, different methods of calculating costs, and more.


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