101 Leveraging Mobile Coaching as a Digital Support Solution

8:15 AM - 9:30 AM Wednesday, April 3

L&D is evolving beyond the classroom and into the workflow, but how can you bring knowledge into the workflow in contextual ways that increase retention, create intentional refocus, and instant application opportunities?

Mobile technology and the affordances of mobile coaching platforms (MCPs) is one answer. In this session we will explore two powerful solutions in mobile video and SMS coaching. We'll examine potential use cases, review different examples, and address the common challenges and barriers in gaining support for enterprise-level mobile coaching. Finally we'll take an honest look at the learning curve for these tools and how to get started.

In this session you'll learn:

  • How companies are using MCPs as training reinforcement and as performance support
  • Potential use cases for introducing mobile coaching
  • What you can do to reduce the learning curve and get started today

Ann Rollins

Director, Instructional Design Capability

GP Strategies

Ann Rollins is a modern learning champion, published author, and instructional design leader. She has spent her career consulting and leveling up learning in the aviation, automotive, financial, telecom, insurance, and national security spaces. She leads learning strategy and innovation work for Fortune 100 companies, and guides and crafts the upskilling efforts for L&D teams of global organizations, including her own. One of the best parts of her job is to collaborate with technology and learning leaders in GP Strategies' Innovation Kitchen, a dedicated learning innovation lab where the team explores, tests, and pilots the technology that enables tomorrow's learning.

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