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201 Data Points: Using Behavioral Analytics to Improve Learning Outcomes
10:00 AM - 11:00 AM Wednesday, September 21
are tracking an unfathomable amount of data during both customer and employee
experiences. Meanwhile, L&D continues to report on completions and quiz
scores. To provide real value, L&D professionals must acknowledge the
limits of “learning data” and tie solutions to measurable performance and
In this session, you will discover how one of the world’s largest retailers is using behavioral observation data to inform its ongoing learning and performance strategies. You will explore how it “flipped” the analysis process to identify business outcomes, followed by desired behaviors, required knowledge, and ultimately the right-fit learning and support resources. You will also examine how frontline managers are using actionable data to improve their coaching and teaching opportunities.
Chief Learning Architect
JD Dillon is the chief learning architect at Axonify. With his practical approach, JD integrates science, technology, storytelling, and common sense to enable employees, improve performance, and drive business results. For 20 years, he has executed learning and performance strategies for global organizations, including the Walt Disney Company, Kaplan, Brambles, and AMC Theatres. At Axonify he partners with an award-winning team to solve business problems for leading organizations through modern learning practices and cutting-edge technology.