201 Closing the Skills Gap: Personalized Pathways and Social Learning

10:00 AM - 11:00 AM Wednesday, November 8

There is a growing disconnect between the supply and demand of skills required to fill some of the most essential jobs globally. A "one size fits all" approach to learning and development is simply not working, putting business performance and innovation at risk. How people learn, where people learn, and what people learn must change to allow individuals to experience a specific pathway that fully meets their individual needs.

In this session, you will learn how providing a personalized learning pathway enhances engagement and performance, resulting in improved business outcomes. An international case study will be analyzed, highlighting the benefits of offering a journey that meets the needs of each and every individual. The session will show you how to create a learning experience that enhances progress and ensures completion using blended learning principles. In addition, you will learn how social media can be used to communicate with learners, and how it can provide collaborative opportunities to bridge this skills gap and deliver personalized pathways.

Mark Griffiths

Client Partner

Newleaf Training & Development

Mark Griffiths is a client partner at Newleaf Training & Development and heads up the East Coast office in Orlando, Florida. Mark has a degree in IT and a postgraduate degree in education, and he has personally gained over 15 years’ experience in the training, eLearning, and talent development arena —working with nonprofit, educational, and privately held organizations such as Randstad, Boston Scientific, and Citrix to create and deliver high-impact blended learning solutions using a wide range of eLearning authoring tools.

Wendy Richard

Resort Operations Manager

Walt Disney World

Wendy Richard is a resort operations manager at Walt Disney World. A media-trained, multilingual strategic thinker, he has accumulated experience in a variety of areas across the Walt Disney World Resort over the past 15 years, including learning and development, diversity, recruitment, and theme parks as well as resort operations. He earned his doctorate in organizational leadership with a specialization in organizational development. Wendy’s primary research focus involves social media and workplace learning. He currently serves as VP of engagement at the Association for Talent Development (ATD) Central Florida Chapter.

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