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eLearning Guild Management
Founder, President & CEO
David Holcombe has been focused on learning and performance improvement for his entire professional career. Over the last 25 years, he has organized hundreds of events across North America and Europe that have collectively provided tens of thousands of participants with information, ideas, and knowledge to enable them to leverage various information technologies to improve learning, knowledge and performance. These events have addressed topics such as eLearning, computer training, technical support, information design & development, knowledge management, performance support, and user assistance and online help design. In addition to his role at the Guild, David also serves as Chairman on the Board of Directors of LINGOs (Learning in NGOs), and the Advisory Board of the eLearning for Kids Foundation.
Founder, Executive Vice President
Heidi Fisk brings almost 20 years of experience working both in a Fortune 200 company as training professional, and as an event producer serving the training and eLearning industry. At The eLearning Guild she is responsible for the content of the conferences, symposia, online events, publications, and research. Ms. Fisk was the Vice President of Worldwide Program Development at Influent Technology Group where she was responsible for all event programs and led the development of almost 50 conferences in North America and Europe. Prior to joining Influent, she spent twelve years as a training professional at The St. Paul Companies, a large Midwest-based insurance company, where she oversaw the end user and desktop technology training. Her responsibilities included coordinating the design, development, and delivery of training in multiple formats for 3,000+ corporate staff and 8,000+ field office personnel. She also acted as the corporate technology training liaison for the international affiliate companies in Europe, Africa, and Asia.
Ron Muns is a legend in the help desk/customer support industry. The founder of the Help Desk Institute (HDI), Ron has more than a quarter century of experience in the industry. The author of The Help Desk Handbook, he founded Bendata, Inc. and has been a software engineer, a “Big Six” consultant, and an IT strategist. He is a certified public accountant and certified information systems auditor and holds a certificate in data processing, as well as a bachelor’s degree in business statistics from the University of Texas at Austin. Ron is also a long-time supporter of Big Brothers Big Sisters of America.