Practice makes perfect. Few would argue with that statement, but how do you provide enough time for ongoing practice and meaningful feedback with time-crunched employees?

In this session, you will learn how a video learning portal enabled with patented video interactivity directly impacts and improves the skills of students and employees. See how, by applying the power of a secure, interactive video portal, student practice is recorded, reviewed, and commented on privately or in peer groups. Learn how video enables subject matter experts to rate, rank, share, and collaborate with learners to both extend the reach of those subject matter experts and provide learners with more opportunity to practice new skills.

In this session, you will learn:

• About the components of a measurable, collaborative learning environment
• Best practices for improving skills through use of interactive video
• Strategies for connecting, teaching, and maintaining student engagement
• How to combine video-based learning, collaborative sharing, ranking, rating, and reinforcement

Audience:
Novice managers and directors.

Technology discussed in this session:
Viddler.

The use of online video has become an essential part of teaching and learning. At the same time, it is challenging to provide accessible video accommodations for audiences across platforms and languages. Google thinks that all video material should be universally accessible—why not caption?

In this session, you will learn about various captioning solutions and the costs and benefits derived from each. You will learn how to visually design captions and some implementation best practices from cutting-edge use cases. Finally, you will explore the process of how to translate videos into other languages.

In this session, you will learn:

• Captioning basics and best practices
• How to translate videos
• About the importance of video accessibility
• How to visually design captions

Audience:
Novice and intermediate designers, developers, and project managers.

Technology discussed in this session:
Caption files, YouTube video editing, and automatic captioning tools.

By now, most eLearning providers have already embraced a mobile strategy to produce video content that will stream seamlessly across mobile devices. But when it comes to converting existing materials to achieve the same results, they seem to struggle because that same workflow will involve starting from scratch, which is neither advantageous nor cost-effective. Since the technologies are becoming obsolete, and not the content, a more adequate solution is needed.

In this session, you will learn how to easily automate and migrate flash videos to another format that will reach your mobile audience. You will find out how Concordia University converted 50 non-mobile-friendly courses, consisting of 1,153 FLV videos, in a matter of days without the help of videographers and integrators. The success of this migration resides in the chosen tools and technologies, which will be showcased. From the proof of concept to the full deployment, all the phases will be presented so that sample codes, compression presets, server settings, and more can be shared during that hour.

In this session, you will learn:

• An efficient workflow for converting FLV to MP4
• About tools and technologies like FFmpeg and XML manifest
• The optimal presets for video conversion based on bandwidth
• How to choose the right video player(s)
• About standards and protocols for mobile video delivery

Audience:
Novice and intermediate designers, developers, and project managers.

Organizations transforming their businesses for new digital platforms and marketplaces need to make such transition as effective and painless as possible. During the rollout of new software platforms, companies need to continuously monitor the impact that new digital procedures and processes are having on workforce acceptance and customers’ engagement. More effective and intelligent solutions are needed to make companies cross the digital chasm—without falling into it.

In this session, you will learn how a new generation of interoperability specifications for learning analytics, process management, and technical documentation, such as the xAPI, BPMN, and DITA, may work together to help you design highly effective and efficient performance support solutions. You will see how such new standards may help you reduce the time and money it takes to produce quality software documentation and training materials, and help you reduce application maintenance ticketing and helpdesk calls. You will learn how customers from leading industries have adopted an electronic performance support solution based on such interoperability specs to effectively on-board new personnel and engage customers in real-life scenarios.

In this session, you will learn:

• How new-generation performance support ecosystems can support digital transformation
• How to reduce time and costs of producing quality software documentation and training materials
• How to deliver better application maintenance with reduced ticketing and helpdesk calls during new software platform launch and migration initiatives
• About xAPI, DITA, and BPMN in action

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Skillaware, a process performance support solution

Juggling the related-but-different needs for effective formal learning and informal performance support can be daunting. So how do you keep your project from falling short in delivering client needs on time and within budget? How do you adjust when client needs are often changing? Agile provides a framework for adapting to change as it happens and working with the client to deliver the content most needed by learners.

Participants in this session will learn about the Agile project management methods adapted specifically for instructional design and performance support projects. From project kickoff to iterative development and evaluative release schedules, learn how project teams can use Agile methods to keep things on track and constantly improving. You’ll learn about the tools and supplies you need, how to choose a project to pilot, and how to bring your team, your subject matter experts, and your project stakeholders along to deliver the most value to the learners and users.

In this session, you will learn:

• How to make a business case for approaching a project using Agile project management
• To kick off projects using techniques to agree upon scope and set the project up for success
• How to plan for iterative releases of both formal learning and informal performance support
• How to use evaluative data from releases to inform future iterations of the project

Audience:
Novice to advanced designers, developers, and project managers.

Business leaders often request training when there are better options available. Even when they do need “courses,” it’s often only to check off a box. In these situations, you have a responsibility to validate that creating a course is the most effective and efficient approach. Even when courses are appropriate, they’re rarely enough on their own to drive the change organizations need.

In this session, you will learn how to shift from the traditional course delivery approach to a consultant’s mindset focusing on the performance needs of your organization. You’ll learn valuable strategies and effective questions you can ask to uncover the most efficient and effective solutions, whether they are courses, social and collaboration tools, performance support, or other lower-tech alternatives.

In this session, you will learn:

• About factors that impact performance, including which ones training can and can’t address
• About questions that you should ask and answer before beginning any learning program
•  How to guide stakeholders to more efficient options

Audience:
Novice to advanced designers, developers, project managers, managers, and directors.

As a performance support professional, you “get it,” but what if your leadership doesn’t? How do you prove that PS is the way to address a business issue and move your organization toward innovation? This session will review a step-by-step framework for developing a proof of concept and demonstrate several budget-friendly tools you can use to make PS come alive.

Get your leadership on the PS train, and increase your credibility and value to your organization. In this fast-paced session, you will learn how to frame the PS discussion for leadership and apply it to your own challenge. You will view several budget-friendly tools and examples you can use to build your own proof of concept. You will also be invited to share insights and ideas with the group. A dynamic list will be developed as the session unfolds—and beyond.

In this session, you will learn:

• A framework for developing a PS proof of concept
• About tools for creating the proof of concept
• Ways to use tools to deliver an effective PS proof of concept
• About potential plans that you can apply to your own organization

Audience:
Novice and intermediate designers and developers.

Technology discussed in this session:
Photo-collection sites, curation tools, and other social learning supports.

When investing in technologies and applications to enable effective workforce performance support, who is buying? Who is investing time? Who manages them? Who creates the assets? Who deploys the assets? Who are the beneficiaries? 

As technologies evolve, so do the answers to these questions. No longer is the training department the answer to all questions; the stakeholders are diversifying. During this discussion, we will address various technologies and advances in our field as well as the answers to the questions above. The goal is to guide conversation and to exploit current innovations available to us.

After more than half a decade, what’s the current state of mobile learning? Looking around the industry, one would think that little has changed since 2010. The focus still seems to be on porting your content over and designing small courses and modules for your learners. This is a core problem holding mobile learning back at many organizations today. They’re missing the bigger picture.

In this session, you will deconstruct the issues that are holding organizations back from realizing the true potential of mobile. You will engage in a discussion that will help you, and the industry, get mobile efforts back on track. The reason organizations are not seeing results with mobile endeavors isn’t that what they’ve produced is bad; it’s just that they’ve made things that aren’t particularly useful. In this session, you will explore some frequent, fundamental mistakes and find a path to correct them, focusing on the best that mobile learning has to offer.

In this session, you will learn:

• Why the potential of mobile seems out of reach
• About the true potential of mobile technologies for learning
• About the differences between quality and usefulness
• From mobile mistakes that have been made by many organizations

Audience:
Novice to advanced designers, developers, senior developers, and managers.

Technology discussed in this session:
Various mobile technologies.

In this session, you will learn how to help your organization understand what the journey toward adoption of the performance support discipline will require. You will learn how the shift entails moving beyond the traditional training paradigm and adopting an intentional focus on performance. You will learn what it means to treat your organization or enterprise like a dynamic learning and performance ecosystem, and how looking through a performance lens changes the rules of engagement when it comes down to an ultimate goal of sustaining workforce performance solutions.

Online learning has addressed two out of the three major learning acts: accessibility and affordability. The third act, efficacy, has yet to be addressed at scale. Luckily, there are effective instructional techniques: practice, peer interactivity, self-reflection, and mentoring. In this session, learn how your organization can go beyond accessibility and affordability to address the third learning act. Now that everyone has a sophisticated video production company in his or her pocket (i.e., mobile phones), anyone can bring the magic of face-to-face learning—where learners practice, interact with one another, self-reflect, and receive coaching—to an online setting without degrading the learning efficacy.

The need to demonstrate that your learning content is effective is nothing new. Industry experts in content are asked all the time, “Is my content good? How do I know?” With years of experience in helping customers’ content be the best it can be, two content strategists from Inkling will walk you through the five key elements that make up effective content. This session will provide you with the guiding principles that will help you take your content from not to hot.

This session takes a look at what HTML5 is and how you can use it today to deliver the next generation of learning and applications. What can you learn from the buzz and new tools appearing in the consumer and corporate environments, and how can you take advantage of them to help users learn? You’ll learn what you need to consider in designing content, and you will get technical guidelines. Get an introduction to five hot features in HTML5 that you can start using today, and prepare for developing with the new standards. You’ll also receive several great resources to get started with your team, from design techniques to mastering development.

As organizations roll out mobile devices across the enterprise, opportunities to improve personal productivity emerge for savvy users. But others who aren’t as knowledgeable about mobile technology may not realize the full potential of these devices and the mobile platform. This session will review how to tackle the knowledge gap to help bring new mobile users up to speed and improve enterprise competency with mobile tools and technologies.

In this session, you will learn how Anthem helped improve competency across the enterprise on the iOS mobile platform. You will hear about some of the unique challenges you may face in creating relevant general learning content for the diverse audiences using these platforms. This session will show you how to identify potential performance improvements and cost savings in making the case for a mobile competencies development initiative. By improving overall competency with mobile, L&D teams can improve general performance of associates using mobile technology. This is low-hanging fruit for any organization that has rolled out mobile technology.

In this session, you will learn:

• How to identify and address the unique challenges of your mobile ecosystem
• How to identify potential performance improvements and cost savings in making the case for a mobile competencies development initiative
• How to prioritize which aspects of mobile device utilization to address first
• Several approaches to capturing videos from mobile devices
• Which tools and techniques to consider in producing learner-ready videos
• How to consider hosting options for your mobile competency solutions

Audience:
Novice and intermediate designers, developers, and project managers.

Technology discussed in this session:
iPad, iPhone, QuickTime, mobile device management, and Camtasia.

Ensuring that content from suppliers and developers will work on mobile in your environment is tough. Things get tougher with multi-platform desktop and mobile and bring-your-own-device environments. How can one readily test, verify, debug, or demonstrate mobile eLearning in an LMS?

In this session, you will discover how to do more testing and validation on the desktop. You will learn to use built-in capabilities of your preferred browser (and a second browser) along with simple plugins. Finally, you will leave the session with simple tricks and tools to share iPad or Android screens over WebEx or make video captures.

In this session, you will learn:

• To fake out your content and learning management systems to test mobile on your laptop or desktop
• About the benefits of a second browser and plugins for testing
• About built-in features of your own browser for more convenient testing
• How live screens can be shared and captured from mobile devices

Audience:
Novice and intermediate designers and project managers.

Technology discussed in this session:
Responsive design tools in browsers, UserAgent plugins, QuickTime app on Mac OS X, Apple AirPlay, Android Screencasting, Microsoft Mirrorcast, and wireless display adapters for Microsoft and Android devices.

Technology Required:
A laptop (Mac/Win/Chrome)—install Firefox or Chrome; optionally, get a trial copy of the Reflector application; and a mobile device (iPad/iPhone/Android)—bring your USB sync cord.

Two of the most popular technologies used to engage learners today are video and mobile. Videos are becoming increasingly interactive, even on mobile devices, but developing these videos can be complex. Where does an organization start?

In this session, you will explore how organizations can apply interactive video on any modern device to create an impactful experience. You will see how one organization in particular is managing the challenges that only bleeding-edge technology can provide. You will also explore how video interactions can be tracked and correlated with performance data, using the xAPI to measure real business impact from training.

In this session, you will learn:

• About real interactive video examples in action
• How xAPI statements can be added to interactive video to track user interactions and how long learners watch specific elements
• How combining engaging and entertaining content with advanced metrics and analytics can benefit your organization
• How entertainment techniques applied to training can benefit everyone involved

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Mobile apps (web and native), LMS, LRS, interactive video, and the xAPI.

The explosion of mobile devices has revolutionized the web design world, which has shed approaches based on centuries-old printing methods to embrace a new grammar of design, responsive web design (RWD). But the world of learning has not caught up. Like learning any new language, working in RWD means learning to think differently. Thinking differently, though, gives you an opportunity to change how you design learning experiences for the better.

In this session, you will learn the differences between the grammar of “traditional” web design and the grammar of responsive design. Furthermore, you will learn how the grammar of RWD affects and alters the ways we can design and create web experiences. You will explore how to leverage the grammar of RWD to make better learning experiences. Finally, you will learn how RWD can support true single-sourcing of content to support learning—not only across multiple devices but across multiple learning needs, from formal learning to informal learning such as performance support, knowledge bases, and job aids.

In this session, you will learn:

• The differences between the grammar of “traditional” web design and the grammar of responsive design
• How the grammar of RWD affects and alters the ways we can design and create web experiences
• How to leverage the grammar of RWD to make better learning experiences
• How RWD can support true single-sourcing of content

Audience:
Novice and intermediate designers, developers, and project managers.

Technology discussed in this session:
Responsive web design.

For many organizations, the front-line staff would most benefit from mLearning, yet challenges arise when this audience has different levels of technological adoption and is geographically dispersed. For all learners, mLearning needs to be intuitive, effective, and simple. How can L&D professionals make the best possible mLearning solutions that truly deliver on the learning objectives?

In this session, you’ll explore 10 factors that led to the successful design of two large-scale mLearning projects at ExxonMobil. Through case studies, you’ll examine the practices that resulted in a successful mLearning user experience, from the choice of images to technology decisions to screen design. Finally, you’ll explore usability, learner context, user interface (UI) design, and accessibility through a practical look at design and implementation.

In this session, you will learn:

• About different influences on the mobile learning user experience
• About the critical factors for effective interaction
• About the role of word choice, size, navigation, style, and object placement on the user experience
• About the benefits of a simultaneous hybrid technology structure (web streaming and native app) to appeal to all users
• Best practices to increase user adoption and knowledge transfer

Audience:
Novice and intermediate designers, developers, and project managers.

Technology discussed in this session:
iOS7+, Android Jellybean 4.1+ , and HTML5.

There is a lot of mediocre training out there. This can be attributed to a shortage of time and money available to corporate training departments. Many of the DIY development tools currently in use yield passive learning experiences that are not engaging and do not require critical thinking or problem-solving skills. We are out to change that by using game-based technologies to improve engagement and produce measurable results.

In this session, you will explore why game-based learning produces results based on brain science. You will see various game-based development tools and learn how and where they can be most effective. You will hear success stories from actual implementations of game-based learning in the workplace. You will learn about the latest trends in gamification and the disruptive learning trends that are game changers for corporate training. And you will see actual examples of cutting-edge technology applied to solve training challenges to engage learners.

In this session, you will learn:

• How disruptive learning trends in gamification are improving factual and skill-based knowledge and retention
• Why gamification and game-based learning are important trends in the changing demographics of the global workforce
• About game mechanics and platforms for creating immersive 2-D and 3-D simulations for both single-player and multi-player learning
• How and why video storytelling can be effective for leadership and skills training
• How and why games drive engagement and how engagement can be measured

Audience:
Novice to advanced designers, developers, and project managers.

Technology discussed in this session:
Immersive 2-D and 3-D simulations, video-based simulations, diversity dramatizations, podcasts, and scribe video training programs.

As training audiences are deployed with mobile devices to use for training and performance support, performance technologists often face challenging logistical and infrastructure constraints when building performance solutions.

In this session, you will learn how to cherry-pick technology to empower mLearning. You will learn how to aid content development teams in streamlining the training experience for learners by eliminating dependence on training sites and knowledge management. You will gain insights into enabling personalization to create a solution for learners to continue education on the fly. Finally, you will learn to better understand your learners and deliver individualized experiences.

In this session, you will learn:

• How to leverage technology and resources to facilitate different platforms and devices for training
• How to stay in-house rather than using an external vendor
• How to manage graceful loading and consume heavyweight content

Audience:
Intermediate designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Cordova, Sencha Touch, Angular, iOS, Android, iPads, and tablets.

The convergence of mobile delivery, micro-learning, and new authoring tools provides great opportunities to innovate where limited time and budget are available. Much mobile-delivered micro-learning focuses on spaced repetition and memorization. Micro-sims go beyond knowledge and comprehension and require learners to synthesize and apply concepts in realistic contexts.

In this session you will learn a practical challenge/choices/consequences micro-sims model that succinctly and powerfully provides opportunities for risk-free practice in contexts that are closer to the point of performance for learners. With (almost) ubiquitous Wi-Fi, micro-sims can incorporate video segments on mobile devices, further enhancing their impact. You will learn the theory and measured impact behind micro-sims, viewing real-world examples of micro-sims in different industry situations. You will learn just how easy it is to design and deliver this learning format on mobile devices.

In this session, you will learn:

• The measurable benefits of the micro-simulation approach
• The key design principles behind effective micro-sim creation
• How to apply different authoring tool and delivery mechanisms to your own mobile production processes
• When to use micro-sims as part of a broader program delivery

Audience:
Novice and intermediate designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Tablets and smartphones that use HTML5. Different authoring platforms will be compared.

You could buy a midsize house with the amount charged for training by some video production companies. So how do you produce a professional-quality training video on a nearly nonexistent budget? A video that you can be proud of, that “represents”? That includes on-screen talent and a technical demonstration at the same time?

In this session, you will learn how training developers at Cisco created a professional video using personal equipment, office supplies, basic video editing software, and on-staff talent. You will learn how you, too, can create a customer-facing video to represent your company and product like a pro. Finally, you will learn how it can all be done on almost no budget with some extra elbow grease—and a few laughs!

In this session, you will learn:

• How professional-looking video is being done at Cisco
• How cheaply it can be done
• About the required equipment and office supplies
• Methods to use to produce your own video on a budget
• How to bring it all together with standard video editing software

Audience:
Intermediate and advanced designers, developers, and project managers.

Technology discussed in this session:
Mobile device to shoot video, Adobe Fireworks (or graphics editing program) to prepare screenshots, and Adobe Premiere or iMovie to edit video and effects.

Video is a great way to get the user’s attention and animate your content to audio, but it has a tendency to be static, not allowing the user to interact with the content on the screen.

In this session, you will learn how to go beyond just static video and allow your users to interact with your videos. During the session, you will take ordinary video and add interactive elements, such as clickable areas on the video that, when clicked on, could allow the user to explore concepts in more depth. You will also learn how to branch out to different videos depending on the user’s choice. Finally, you will see how to publish this interaction to be viewable on all mobile and desktop devices.

In this session, you will learn:

• Adobe Edge Animate basics
• How to import video into Edge Animate
• How to control your video with different triggers
• How to branch to other videos depending on user choice
• How to create interactive buttons over the video
• How to publish your interaction to be viewed on mobile and desktop devices

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Adobe Edge Animate.

Technology Required:
Adobe Edge Animate.

L&D is vital to the continued growth of any organization, but how do you develop relevant content that your employees can relate to? And how do you keep your employees engaged and involved in the process of learning?

In this session, you will see firsthand how Sierra Nevada Brewing Co. utilized a video contest to generate more than 90 training videos in just over 30 days, all of which were created by employees outside of the training department. You will see how these employee-created videos were used in the launch of a new learning management system and how they helped create a positive learning experience for our employees while building excellent training content for our LMS.

In this session, you will learn:

• About informative training videos done by employees outside the training department
• How to encourage employees to actively participate in development of training content
• How to promote training initiatives through training-based rewards
• How to successfully launch a new learning platform/system by engaging employees in its development
• How to quickly create and gain training content by including all employees

Audience:
Novice to advanced designers, developers, and project managers.

Technology discussed in this session:
Mobile devices, including tablets and cell phones; DropBox; and Cornerstone LMS.

Online video-based instruction can be just as ineffective as traditional face-to-face lectures when learners are passive recipients of information. The “testing effect” describes the observation that the process of remembering concepts or facts increases long-term retention of those concepts or facts. The creation of question-embedded videos offers a practical way to increase user engagement and increase long-term retention.

In this session, you will learn how to not only embed questions into your instructional videos but also monitor the effects on learner engagement and retention. Case examples from the University of California–Davis School of Medicine will demonstrate both the theory and process of using question-embedded videos to teach. There will be particular emphasis on helping learners identify how they might use this approach in their teaching.

In this session, you will learn:

• About the evidence for test-enhanced learning
• About the workflow to create question-embedded videos
• How to download and install the necessary tools to begin creating your own question-embedded videos
• How to monitor learner engagement and retention using video analytics
• How to identify the next steps for using this information in your own teaching

Audience:
Novice and intermediate designers, developers, and project managers.

Technology discussed in this session:
HapYak (question-embedded videos), Wistia (video hosting), WordPress (learning management system), and Chrome and Safari (web browsers).

Incorporating gaming techniques (serious games, social games, and gamification) within educational programs and corporate training experiences is one of the hottest topics in the learning and development field today. If your organization isn’t already leveraging the power of gaming, then this session is the perfect way to quickly assess whether and where mobile gaming and gamification techniques are right for your organization.

The session will explore some of the most pressing questions academia and corporations are asking, including: What’s the difference between games and gamification? Aren’t games only for the Millennial generation? In what ways are games an effective means to deliver educational and corporate training experiences? How do you blend gaming experiences within existing learning programs and courses to make a business impact? How do you gain stakeholder buy-in for games at work and at school?

In this session, you will learn:

• The distinction between games and gamification
• About a variety of real-world mobile learning gamification experiences that have been proven to improve performance and increase retention
• Best practices for increasing the effectiveness of games and gamification
• How to sell the concept to your stakeholders, and tips for gaining their buy-in for the project

Audience:
Novice and intermediate designers, project managers, managers, and directors.

Technology discussed in this session:
Games and gamification techniques applied through a variety of mobile devices.

When it comes to organizational learning, the potential impact of mobile is off the charts. Mobile has evolved well beyond the idea of course completion on a phone and now presents a singular opportunity for the learning and development (L&D) community to transform itself into an indispensable strategic partner.

In this session, you will learn a framework for accelerating workplace learning and performance in today’s ever-changing environments via mobile technology. Specifically, you will learn how mobile uniquely meets all 5 Moments of Learning Need—delivering just what people need, when they need it, wherever they are, to enable effective performance on the job.

In this session, you will learn:

• A framework for accelerating learning through mobile technology
• How to extend learning’s reach deep into the workflow
• How to expand L&D’s key activities to include areas like performance support
• How to create a culture of learning that suits the high-pressure environment of modern, high-tech, fast-changing workplaces

Audience:
Intermediate and advanced project managers, managers, and directors.

Technology discussed in this session:
Mobile devices.

In this session, you will learn how one company used limited resources to assess the needs of an ever-changing workforce, breaking down existing content and creating on-the-job solutions. You will see examples of how performance support materials were developed as an extension of training and identified during the planning process for future needs, and how mobile solutions were put in place. You will explore strategies including case studies, checklists, annotated forms, decision trees, and screen casts/videos that can be created as bite-size resources to support point-in-time practices.

2-D video is an important and engaging component of training programs and curricula around the world. But what if you could take it one step further and create a more immersive world for students to learn in? This session will explore the use of 360-degree video in developing training. You will look at what it takes to capture and edit 360-degree video and how you can share and view 360-degree video content, and you’ll explore examples being used by training organizations today. 

Performance support personnel need support themselves. This can range from teaching them how to set up and get started using an app to quickly training them in a few fundamental skills necessary to make the most of the tool.

In this session, you will explore how to combine mobile performance support apps with video-based microlearning and examine a real example of how this was done. You will learn how to determine where to use video-based microlearning and about the process of designing support for performance support tools. Finally, you will understand how to spend money wisely when developing video-based microlearning.

In this session, you will learn:

• How to add video-based microlearning in an app
• How to determine where and when to use video-based microlearning
• About the process of designing support for performance support tools
• About financial considerations in the development of video-based microlearning

Audience:
Novice and intermediate designers, project managers, and directors.

Technology discussed in this session:
Web apps and mobile devices.

Mobile learning is mostly done alone. Think of your last few mobile learning excursions. Were they net positive experiences where you learned along with others? Hopefully you weren’t alone. Alone, it’s you and the problem. Being able to bounce ideas off others opens up more perspectives and ways of knowing.

In this session, you’ll use design thinking to make mobile learning a more social experience. Then, with the people and apps in the room, you’ll make and test a prototype solution (or two). You will learn about a social learning efficacy assessment to aid in understanding its impacts. Finally, you’ll put your attention on the best ways to market and promote a mobile learning solution in your organization.

In this session, you will learn:

• Ways to make mobile learning social
• About a prototype for a mobile social learning experience
• How to design a mobile social learning efficacy assessment
• How to ideate ways to market a mobile social learning solution in your organization

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Computing devices (PC, Mac, tablet, and phone), Gmail/YouTube, Twitter, and apps (we’ll make it work with what’s in the room).

Technology Required:
A computing device.

Let’s face it: Learning content is getting out of control. Designers and developers can’t find anything and end up reinventing the wheel. This is a symptom of content overload, a condition as organizations try to make content more bite-sized, modular, and mobile to meet the needs of modern learners. Learners are experiencing it, too. As organizations adapt learning strategies, content strategy must follow.

In this session, you will see how a content strategy based on the principles of object-oriented design will empower you to manage bite-sized content. Also, learn how you can use multi-channel/multi-device publishing to produce multiple outputs from the same source content, from classroom training materials to individual learning nuggets for any device. Don’t miss this enlightening how-to session that will change the way you think about learning content.

In this session, you will learn:

• What bite-sized learning is and is not
• Why bite-sized learning is important today
• How to author, publish, and deliver bite-sized learning to many systems of engagement
• How to measure the effectiveness of bite-sized learning

Audience:
Novice and intermediate designers, developers, project managers, and directors.

Technology discussed in this session:
Xyleme, a learning content management system.

Mobile first is the standard in today’s learning and development industry. Companies need ways to be able to reach their sales reps wherever they are. Many companies do not have the means to develop device-agnostic mobile applications for learning in the time frame needed to provide just-in-time learning. Mobile messaging can offer a just-in-time learning solution without the development time.

In this session, you will learn why text messaging can have a powerful effect on learning. You will explore the many ways it can be used for training and how it can extend training efforts as a performance support service. You will learn how you can gain learning analytics quickly from mobile messaging feedback, and best practices for setting up educational messaging campaigns.

In this session, you will learn:

• Applicable uses of text messaging for performance support
• Why text messaging has a powerful impact
• How text messaging can help you quickly get feedback on the effects of different learning initiatives
• How to design an effective messaging campaign

Audience:
Novice to advanced developers and project managers.

Technology discussed in this session:
Smartphones, mobile messaging platforms, and A/B testing.

Do the people who most need your mobile learning reside internationally, although you are apprehensive of taking on a global launch? Do you want to learn more about the considerations that impact your global mobile learning success? Maybe you have a solid plan, or maybe you are ready to take the jump and want to validate your strategy with a global organization on the same journey.

In this session, you will specifically explore the technical, data, delivery, social, and legal considerations that impact your global mobile learning implementation and delivery. You will learn how to assess mobile projects to determine the alignment with your environment and tolerance for risk. The group will discuss expectations for global mLearning initiatives and growing the movement within your organizations.

In this session, you will learn:

• Various global mobile learning strategies
• About the technical, data, and delivery factors that impact successful implementation and delivery
• About the cultural, social, and legal considerations that impact successful adoption
• Strategies to assess global mobile learning projects that are in alignment with your tolerance for risk
• About ideas for growing a global mLearning movement in your organization

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
iPad, SuccessFactors mobile LMS and Jam apps, and mobile custom and vendor content.

The 70:20:10 model holds that 70 percent of learning happens informally on the job. However, there are a lot of distractions at work that inhibit the amount of learning that can be achieved—deadlines, coworker interruptions, meetings, etc. Also, since learning is an afterthought when performing your job, it’s a fairly inefficient process, especially when compared to the other 30 percent, where learning is typically the overarching theme.

In this session, you’ll explore ways mobile technologies can be used to squeeze the best and most efficient learning process out of your normal, day-to-day work. Workers typically have a mobile device on them while performing a job—no matter if that job is computer-based, communication-focused, or manual labor—and this session will explore creative opportunities for mobile to revolutionize the 70 percent in the 70:20:10 model. All mobile technologies will be considered.

In this session, you will learn:

• How to improve the 70 percent of learning that occurs on the job
• How mobile can be used to increase the amount and efficiency of informal learning that occurs on the job
• How wearables are underrated in learning
• Creative ways phones can be used to document learning that occurs during your day-to-day work

Audience:
Novice designers, developers, project managers, and directors.

Technology discussed in this session:
All mobile technologies—phones, wearables, etc.—will be discussed.

Adobe Captivate is a widely used authoring tool for eLearning courseware and mobile learning experiences. Now Adobe offers developers the opportunity to create responsive animations to their mobile learning projects.

In this session, you will learn how to make a responsive project with the new Adobe Animate CC. You will learn specifically how to create the animations, output the responsive elements, and adjust them for different mobile views in Captivate. Finally, you will learn the specific steps involved in creating responsive content, as well as best practices for adding HTML5 content and responsive design for mobile devices.

In this session, you will learn:

• How to create animations with the new Adobe Animate CC application
• How to use Animate and Captivate together in a mobile workflow
• How to design for a variety of mobile devices
• How to make basic elements for animation using Adobe Illustrator

Audience:
Intermediate and advanced designers and developers.

Technology discussed in this session:
Adobe Captivate, Adobe Animate CC (formerly Flash), and Adobe Illustrator.

Many people accept that the way to extend learning solutions to the moment of need is through performance support. But while L&D professionals recognize the value of this approach, actually knowing how to take existing projects and transform them into solutions that truly support people in the moment can be a challenge.

In this session, you will learn more about the methodology and tools needed to incorporate performance support into your current learning solution projects. You will learn applicable skills that you can use to transform a one-dimensional solution into dynamic approaches that include moment-of-need performance support. You will ultimately see how learning and performance support content can complement and reinforce each other.

In this session, you will learn:

• The differences between learning and performance solutions (and how to recognize when to use each one)
• About tools and methodology that can help you design performance support
• How to transform a current project into a performance support solution

Audience:
Novice and intermediate designers.

Technology discussed in this session:
Performance support software.

“If you taught them this, why don’t they do it?” Educational services staff at Saint Vincent Hospital got tired of hearing this question and started looking for a new learning paradigm for the institution. The solution was found in performance support. By blending learning opportunities and performance support for associates before a class, during a class, and on the job, organizations are able to significantly impact job performance.

This session will discuss the principles of performance support (PS) and the process of gaining institutional buy-in for PS. You will learn the benefits of providing PS across a learning ecosystem and how PS was successfully blended into the learning continuum for several projects. Finally, you will examine the metrics used to measure the success of the implementation. Details will be provided and examples will be shared.

In this session, you will learn:

• The difference between job aids and true performance support
• The benefits of providing performance support throughout the learning ecosystem
• Steps to implement performance support throughout the ecosystem
• Potential metrics for determining the success of the implementation

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Ontuitive’s LearningGuide Manager.

Today, PS enthusiasts in small organizations, or in smaller business units of larger organizations, often lack access to the funds and support needed to build an effective PS solution. Today’s commercially available PS authoring applications, and their corresponding methodologies, exceed their reach. They need a minimalist process, structure, and model for building powerful PS solutions despite their budgeting and staffing constraints: a PSS for the rest of us.

This session will demonstrate how to make it possible, practical, and relatively simple for anyone to create an effective PS solution, regardless of budgeting and staff constraints. In this session, you will learn the core skills: how to anchor the content within the context of the user’s job and workflow; how to create content that is “actionable,” i.e., capable of being immediately applied; how to create all of the core content with tools everyone already has and has mastered; how to simplify the gathering and updating of content from those who have it; and how to make the solution available on any device.

In this session, you will learn:

• To capture responsibilities, workflows, and tasks and organize support content within that context
• To streamline the gathering of support content from your SMEs
• To guide your SMEs in creating actionable, rather than static, knowledge
• To create an HTML structure for delivering the support content using only MS Word and Word templates
• To set up a process for sustaining the content and the competent performance it supports

Audience:
Novice and intermediate designers, developers, project managers, and directors.

Technology discussed in this session:
Microsoft Word.

Technology Required:
A laptop with MS Word.

Learning and development professionals strive to meet on-the-job performance support needs in a typical work environment. Now, imagine the needs of a laboratory where employees are responsible for manufacturing radiopharmaceuticals (radioactive drugs). Cardinal Health technicians operate in a highly regulated lab environment with ever-changing operating procedures that affect a manufacturing process in which one misstep could impact a patient.

Session attendees will learn how the Cardinal Health nuclear pharmacy services team developed and implemented Albert, an HTML5 mobile app, to increase application of information and supplement existing training with on-the-job performance support. Presenters will demonstrate how Albert is currently being used on iPads at each facility to provide technicians just-in-time access to video demonstrations, job aids, training guides, and a library of current operating procedures. The session will also include a high-level overview of the technology used, lessons learned, and recommendations for others considering a similar solution.

In this session, you will learn:

• How Cardinal Health successfully implemented Albert
• What benefits were gained from using Albert
• What to consider when developing a similar app
• About different technology options available

Audience:
Novice and intermediate designers, developers, project managers, and directors.

Technology discussed in this session:
Mobile performance support apps, video, HTML5, and iPad.

We all know that video is an incredibly effective learning method. Learners can remember up to six times more from trainings and classes that incorporate videos than they do from those that don’t. Many trainers, however, are not sure how to most effectively use videos; simply showing clips is not the best method. In fact, it’s a missed opportunity!

In this session, you will learn five major approaches to engaging learners with video. Most importantly, these are new approaches, as opposed to simply finding and using video clips in new ways. You will see how these are applicable to both corporate training workshops and academic classrooms. Finally you will learn real, easy-to-apply solutions that you can begin using right away. They are simple to learn, but make a big impact in your training.

In this session, you will learn:

• How to develop a plan to effectively incorporate videos into your training
• Best practices in using videos in trainings and the classroom
• About resources to continue learning about videos in training and development
• About a new paradigm of videos in training and development

Audience:
Novice to advanced, designers, project managers, managers, and directors.

Technology discussed in this session:
Mobile apps, MP4 videos, instructional design software (including Captivate and Camtasia), learning management software.

With its shift of learning away from information overload delivered in large chunks to learning in more manageable increments within the context of work, performance support is already an improvement on traditional methods of training. Looking to further improve learner performance, in this session we’ll discuss the possibilities of imagining “support” as “learning” with insights from psychological and neuroscience research. Building on unconventional notions about the nature of memory, constructing learning methods on a “remembering” curve, and attending to the learning environment are just a few of the opportunities we will explore in this open conversation with panelists.

Today’s learners demand rich multimedia, and it’s becoming easier to deliver it to them. The challenge facing trainers is to have the skills to produce and edit video and to do so on a training budget, not a Hollywood budget.

Fortunately, the YouTube era has opened up new and exciting models for low-budget multimedia. This session will review stylistic tips and tricks used by the most popular YouTubers, online instructors, and social video participants for creating authentic, engaging, ultra-low-budget productions designed to match the media being consumed by learners on a daily basis in their YouTubing, Redditing, Pinteresting, and Facebooking.

In this session, you will learn:

• About the role of authenticity in learning media
• How today’s most popular YouTube and social video producers engage viewers with authenticity, not production value
• Tips and tricks used by producers everywhere to make their production processes manageable for ultra-low-budget productions
• From several “best and worst” online videos used for training

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Streaming services, video production equipment (cameras, microphones, lighting), smartphones, and smartphone apps.

In today’s DIY (do-it-yourself) world, you often hear that being a great instructional designer isn’t enough. You need to also be a graphic designer, writer, coder, video producer, editor, and special effects guru. But is that fair? Is it even remotely possible? This session will explore when to do it yourself and when it’s time to call in the experts.

In this session, we’ll demonstrate how learning and performance support environments can leverage xAPI to create adaptations and branching using competency information, current sales data, performance review information, and more. You’ll learn of the available open-source tools that can easily import xAPI data from Excel files or reports to quickly import business information into an xAPI learning record store (LRS), and how off-the-shelf course development tools can leverage this information. You can be up and running in a matter of hours.

Inkling is thrilled to sponsor FocusOn Learning, and we hope you’ll join us at the Expo Reception! We’ve organized giant lawn games, like tic-tac-toe and cornhole, to give you the chance to win drink tickets and other great prizes. See you there!

Inkling is thrilled to sponsor FocusOn Learning, and we hope you’ll join us at the Expo Reception! We’ve organized giant lawn games, like tic-tac-toe and cornhole, to give you the chance to win drink tickets and other great prizes. See you there!

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Data is everywhere—and evolving technologies are able to generate and analyze data like never before. Data is embedded into every part of modern life, from the ways we use our smartphones to the metadata attached to the videos we watch and the systems that monitor our work to support us in times of need. In this thought-provoking keynote, Soraya Darabi explores how data is shaping the ways we interact with the world and how the analysis of new data sets is enabling us to make better decisions in the future. Prepare to be engaged as she examines how the evolving influence of data is shaping the ways we learn and educate.

Most companies have invested heavily in training infrastructure and content, including face-to-face events, PowerPoints, PDFs, and video. Typically, video is thought of as problematic and overly time-consuming. It’s not. The real question is how to deliver training that is consistent, engaging, relevant, and—above all—lasting. In this session, you will see how the use of video can facilitate behavioral change and create measurable, positive learning outcomes. It will include the value of practice, role-playing, reinforcement, and collaboration, using the medium of secure, recorded, and interactive video.

Join this session for an in-depth look at five trends you should focus on in learning today, plus a look at what’s just around the corner. This session will provide you with dozens of resources to share with your team and get you started. Get ready to reboot your brain and enhance your learning today.

The impact of video for learning is growing more evident, and its inclusion in traditional eLearning enhances the opportunities to impact performance. Are you ready to add videos to your online learning capabilities but don’t know where to start? This session’s 10 tips and tricks will set you on your way to incorporating video into your training.

In this session, you will learn how video should be used, what successful videos include, and what not to use video for in training. You’ll see specific examples of videos that illustrate the tips and tricks. You will be encouraged to discuss any experiences you’ve had with video, both successful and not, in your training. You’ll leave this session with a better sense of when and how to use video, and with some specific guidelines to help develop your next successful training video.

In this session, you will learn:

• What makes a training video successful
• At least 10 tips for creating training videos
• About peers’ successful or not-so-successful projects and why they worked or didn’t work
• How to incorporate videos into your training

Audience:
Novice designers and developers.

Technology discussed in this session:
Camtasia, Storyline, webcam recordings, and GoAnimate.

Working with developers to create whiteboard explainer videos can be risky, expensive, and time consuming. It is also challenging to find developers who truly understand your message and how best to present it visually to your specific audience.

In this hands-on session, you will address this problem by learning how to utilize new software to create your own whiteboard explainer videos. You will learn how to create or import drawings into Adobe Illustrator and prepare them for the VideoScribe software. The session will cover workflow and best practices for creating explainer videos using VideoScribe, as well as importing audio and locating appropriate artwork. Many people are creating their own whiteboard videos today, and you can, too.

In this session, you will learn:

• The workflow of creating your own custom whiteboard explainer videos
• Best practices when it comes to creating your own custom whiteboard explainer videos
• How to prepare images that are compatible with the VideoScribe software
• How to match the scribe to the audio that you have imported
• How to locate or find drawings for whiteboard videos
• How to publish your whiteboard videos once completed

Audience:
Intermediate and advanced designers, developers, and project managers.

Technology discussed in this session:
Adobe Illustrator, VideoScribe, and Audacity.

Technology Required:
VideoScribe and Adobe Illustrator.

Years of momentum have resulted in a collection of use cases for teams seeking to leverage the xAPI to better track, measure, and manage their learning efforts. The time is now; the xAPI can improve the ways you create and deliver content and classes, track interactions, communicate, and measure performance. Armed with knowledge and the proverbial “Swiss Army knife” of xAPI functions, you can begin to “slice, saw, tweeze, and pick” your way through training obstacles.

In this session, you will learn what the xAPI really is, how statements are structured, and how it is being operationalized. You will explore how progressive teams leverage the xAPI to improve the learning experience, streamline tracking, perform common tasks, and drive engagement via modern authoring tools and an LRS, and how LMSs are undergoing transformations to support the trend. This session will help you understand the basic challenges teams face in implementing the xAPI on a limited budget. Finally, you will learn how authoring tools, LMS platforms, mobile apps, and IoT endpoints are being connected to leverage the power of the xAPI.

In this session, you will learn:

• How to determine the best authoring tools and learning platforms to take advantage of the xAPI
• The basic structural and design tenets of an xAPI-based solution and the best-practice approach to implementing those solutions
• New use cases to apply tracking to nontraditional learning assignments and interactions
• When to use the xAPI over SCORM for tracking and when “all of the above” is better than one or the other
• How to overcome challenges with LMS integration, security, mobile access (especially when offline), and more

Audience:
Novice to advanced designers and developers.

Technology discussed in this session:
The xAPI, LRSs, and SCORM.

In the ever-shortening attention span, single-track video-based learning has started to fall behind, as traditional video-based learning tends to push learners into a passive role. On one side, new ways need to be identified to increase learner engagement; and on the other hand, making rightful use of existing video content is critical from a cost perspective. Moreover, abilities to measure learner engagement levels are very limited. Interaction turns attention into engagement, and interactive, personalized video is changing the learning landscape altogether.

In this session, you will learn how an interactive video learning experience gives the power of choice, fosters collaboration, and promotes increased knowledge retention. You will gain insights into how existing or new videos can be enriched with feedback personalization (such as Q&A, branching, quizzes, and surveys) and the factors to consider when onboarding an interactive video program. During the session, you will learn how analytics driven by interactions, captured using the xAPI, can help measure learner behavior and effectiveness of the program to further fine-tune the overall learning experience.

In this session, you will learn:

• How interactive, personalized videos can help in learning
• Techniques to make your videos interactive, demonstrated through use cases
• About factors to consider when choosing an interactive video learning platform, such as ability to play on iPhone along with all devices, including Android, desktops, and tablets
• Why video analytics is an important tool for your future learning programs
• How the xAPI and LRS will enable capturing a wide range of analytical data to gain insights into the effectiveness of the learning program

Audience:
Novice to advanced developers, project managers, and directors.

Technology discussed in this session:
The xAPI, LRS, iPhone, iOS, and Android.

Well-rounded eLearning courses leverage multiple elements to enhance learning.  These may include video, audio, activities, text, and images. How do you ultimately know whether these elements, in particular the complex activities and videos you crafted, are in fact enhancing understanding? How can you better determine whether there is a relationship between the activities and end-user performance?

In this session, find out how you can use the Experience API (xAPI) to capture data from different activities into a single, uniform format in the Learning Record Store (LRS). You’ll explore an authentic module containing video and associated assessment items. You will learn how to analyze results to see which of the elements contributed most to learner success and which assessment items could be improved. Simply put, see how better data can lead to improved design.

In this session you will learn:

• How the xAPI can help you collect user data
• How activity data can be combined to make sure your video is accomplishing its goal
• How to use the xAPI to compare content consumption to performance

Audience:
Intermediate and advanced designers, managers, and project managers.

Technology discussed in this session:
The Experience API (xAPI).

Screencasts can be a powerful tool for eLearning developers. Well-produced screencasts can be great for software simulation, process demonstration, or providing background and context within an eLearning course. Screencasts are relatively easy and cheap to produce. However, poorly produced screencasts can be, at best, boring—and, at worst, injurious to your learning goals. While many take the idea of screencasts for granted, there are a number of techniques that can improve screencast quality and engage learners more deeply and for longer periods of time.

In this session, you will learn 10 powerful tips that will greatly improve the quality of your screencasts. Those who are new to screencasts will learn about the best tools and workflows. For those who are experienced at producing screencasts, this session will examine common problems with screencast production and demonstrate easily implementable suggestions for improvement.

In this session, you will learn:

• To identify the current hardware and software tools used for screencasts
• Which tools are best for producing quality screencasts
• To identify common screencast problems that may impede learning
• Production techniques that greatly improve screencast engagement
• Voice techniques that increase overall quality of screencasts and aid in content retention

Audience:
Novice and intermediate designers and developers.

Technology discussed in this session:
Camtasia, Adobe Captivate, audio recording equipment, and Adobe Audition.

Video is eating the Internet. We’re consuming and creating more of it than ever, and 64 percent of consumers identify as binge watchers. But these trends don’t just apply to entertainment content—they’re having a huge impact on learning, and learners’ expectations, too.

In this session, we’ll explore how learning and development professionals can leverage consumer content consumption trends to create powerful and impactful learning experiences. Through examples ranging from surfers in Hawaii to telecom companies in Europe, you will learn how video can amplify the reach of informal learning, empower employees to create and share, and increase retention and engagement. You will also learn how platforms like Netflix and YouTube leverage cloud technologies to create the seamless, frictionless video experiences that users have come to expect in 2016.

In this session, you will learn:

• Learn the key trends and behaviors driving video usage in the consumer world
• Learn how to leverage these trends to create powerful workplace learning experiences
• Come away with practical ideas for piloting video learning at your organization
• Receive a primer on the key video technologies underpinning these experiences

Audience:
Novice designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Mac Laptop and iPhone.

Learning practitioners strive to understand the real-life environment of experts as much as possible. But getting access to really see how people do their jobs when they are in a more technical or hands-on role (e.g., construction, refinery, or factory work) is difficult. Often, learning practitioners can’t use video or real-life images because of safety or clearance constraints. This poses a challenge as they try to create impactful learning materials.

In this session, you will see how you can equip subject matter experts with a GoPro or 360 camera that they can wear on their chests or hard hats and control from phones or tablets. You will see what it looks like within their environment, and you’ll capture it in the form of a video to put into a course, or an easy-to-access performance support video. This session will show you how to quickly set up and use the devices. You will also learn how to help your leadership understand the viability of this technology as a training tool.

In this session, you will learn:

• How a GoPro and early VR tools can be useful additions to your design and development toolkit
• How to discuss this as a viable option with a client (or a manager) and set a strategy for success
• How to set up and use a GoPro
• Tips and best practices for success

Audience:
Novice to advanced designers, developers, and managers.

Technology discussed in this session:
GoPro, VR tools, iPad and iPhone.

If your organization is going through change, you’re probably doing a lot to make sure your people are prepared—videos, emails, tools, learning, meetings, etc. The problem is motivating people to care enough before go-live (before the moment of apply) to engage in those helpful experiences. Here’s an example of how you can elevate your change initiative above the noise and get your people to want to get ready.

In this session, you will learn a new approach for creating a desire to change and driving the adoption of performance support resources and people networks. This case study session will present the quantitative game data and qualitative feedback that TiER1 has received (good, bad, and awesome) so you walk away with a clear picture of what works, and what doesn’t, when gamifying your change. You’ll learn a readiness model for change initiatives and pick up a few tricks to improve the effectiveness of your communication channels, gamified or not.

In this session, you will learn:

• How game mechanics can be applied effectively in a non-game environment
• To evaluate the effectiveness of gamification to drive the adoption of performance support resources in a change initiative
• The concept of priming the moment of apply through games
• About a change readiness model and the benefits of a unique communication channel

Audience:
Novice to advanced designers, developers, and directors.

Technology discussed in this session:
A custom web-based game with email communication templates.

Implementing effective performance support is challenging. How do you deliver useful information at the time of need without being disruptive to the employee’s workflow? How do you integrate the content effectively within the context of the user’s task at hand? How do you leverage the available technology (devices, web access, security) to reach the target audience and provide a strong user experience?

In this session, you will learn the three major components of the “ACT Principle”: audience, context, and technology. You will learn how making these three facets a priority can lead to powerful performance support. You will examine how user-centered design can produce training deliverables that resonate with the users. You will explore the importance of context and how the learner’s environment and culture can greatly affect the user experience. Finally, you will identify the proponents of a good technology approach that can enhance performance support by taking advantage of the unique affordances of mobile and wearable devices.

In this session, you will learn:

• How to analyze and evaluate a target audience to build learning objectives and goals
• How the environment affects the performance support experience
• About a wide variety of mobile device capabilities that enhance performance support
• How wearables are making a big impact on performance support tasks
• What uses of enterprise augmented reality and virtual reality are on the horizon

Audience:
Novice and intermediate designers, developers, and project managers.

Technology discussed in this session:
Handheld mobile devices, such as smartphones and tablets; wearable devices, such as glasses, watches, sensors, and headsets; and the Daqri smart helmet.

Performance support is very different from training. In a world where many people are conditioned to think that learning should look like school, with teachers, students, and formal instruction, it can be difficult to get an organization and its workers to adjust to a performance support approach.

In this panel discussion, you will learn from individuals who have faced this resistance to change and found ways to overcome it. You will explore reasons why stakeholders resist performance support so that you are better prepared to address them. You will discuss strategies that can help shift the mindsets of both organizational leaders and workers on the front line.

In this session, you will learn:

• Why organizations resist the shift to performance support
• How to address stakeholder concerns
• How to speak to both senior leaders and the front line

Audience:
Intermediate and advanced directors.

Technology discussed in this session:
None.

With more companies taking advantage of satellite offices and field employees, recognizing the differences in their needs from on-site teams is crucial. Their physical distance from training and marketing teams means they can’t easily access key information, and when they can, it’s often out-of-date. The result? A potentially negative impact on your relationships with top channel partners.

Don’t leave field employees to fend for themselves in the content wilderness—empower them to overperform by:

• Enabling desktop and mobile access to the business-critical information
• Ensuring the most up-to-date content is available, online or offline
• Reducing risk of misinformation to employees and partners

As a follow-up to 2015’s Performance Support Symposium presentation, we present the results and lessons learned!

Grainger, a global industrial supply distribution company with thousands of users across 369 branches, 15 distribution centers, and a growing online presence, rolled out SAP’s Enterprise Resource Planning (ERP) system in Mexico and Canada. Because of their geographically dispersed locations, traditional instructor-led training using a full training environment was expensive, complicated, and risky.

Using an advanced system cloning tool, Grainger was able to create, store, and deploy advanced system training with considerably reduced cost compared to a live training environment. They also used Vimago, a state-of-the-art EPSS tool, to rapidly deploy messaging, updates, and training materials during go-live support and sustainment.

Come explore Grainger’s big wins and lessons learned as they navigated from planning to execution.

Most learning solutions today fail to meet employees where they are in their learning journey. Cognitive overload while in training, knowledge and skill gaps in the moment of need, and information access issues prevent employees and teams from performing at their very best. Each of these has a major impact on productivity. The solution? Contextualized learning provides content at the moment of need, in the space where it is needed most.

In this session, you will learn about beacon-based learning solutions that support just-in-time, in-the-space learning. You will see how this approach is flexible, customizable, trackable, and doesn’t require an intense technology implementation cycle. Learn how beacon technology puts learning in your employees’ hands, enabling on-the-spot performance support and a flexible solution that is easily adaptable to changes in the business.

In this session, you will learn:

• About beacon-based mLearning solutions
• How beacon technology can be used to contextualize learning
• About the components of a beacon-based mLearning solution and how they operate
• To correlate beacon technology to potential opportunities in your environment

Audience:
Intermediate and advanced designers and directors.

Technology discussed in this session:
Beacon devices, mobile app front-end and server back-end interfaces, and beacon administrative interfaces.

The expansion of video assets in corporate learning ecosystems has created a tremendous opportunity for self-directed learning. Preparing a video asset with classifications and rich metadata is critical for finding and sharing great content. In this session, we’ll review the definitions of taxonomy and metadata for video asset management and the steps for injecting metadata into each video. In addition, we’ll examine how video analytics can be used for reporting.

In this case study session, you will learn to leverage the power of unconventional technology to make performance support work. We will also discuss and examine the many design decisions that lead to a solution becoming successful in terms of both learner adoption and business results, besides taking measures to ensure that it stays useful and relevant. In addition, you will explore other novel technologies that can be used to build performance support solutions that address business and learning needs.

Digital interactivity has become a core facet of life. Consumers expect to be able to touch, swipe, and tap to make choices—a trend that has only accelerated with the growth of mobile and “anytime, anywhere” content. Due to the increasing consumer desire for interactive video, new technologies are entering the market offering solutions, but what sets them apart? This session will explore how different interactive video technologies define and deliver personalized, relevant content as a way to drive deeper learning, engagement, data, and insights. You will leave understanding the potential of the different interactive video technologies out there that can be realized in your organization.

Your teams collaborate to get their work done today. They know whom to ask when they have a question. They use Google and YouTube like pros to find that 90-second video that has the right answer. They are not searching your LMS for a two-hour compliance course. They want answers now, and more often than not, someone in the team already has the answer. Informal learning has always been here. Take back control of your learning by enabling peer-to-peer video learning to empower your team, leverage your experts, and build ongoing value.

The eLearning world has rapidly moved into a world of mobile everything. Media is delivered on devices that fit into the palm of a hand. People make calls and read emails on their phones, they communicate by texting, and they watch streaming video. They also have lessons on their mobile devices, but is this an entirely good thing?

This session will explore the research and outcomes of using mobile devices with small screens for eLearning. It will demonstrate the neuroscience of visual learning and show how using mobile devices to deliver lessons changes learners’ perceptions. It will also explore the cognitive nature of mobile devices and how designers and developers can use this to their advantage.

In this session, you will learn:

• How a screen changes the learner’s perception
• How lessons delivered on a mobile device work with the learner’s perceptions
• How to take advantage of the smaller footprint of a mobile device
• How to take advantage of the neuroscience behind the use of mobile devices

Audience:
Novice to advanced designers, developers, and project managers.

Technology discussed in this session:
PCs and mobile devices.

Augmented reality (AR) pervades everyday life as well as teaching and training practice. It is a powerful learning tool, allowing the learner to gain hands-on practice in a real-world context by imposing useful information over objects and situations. With growing popularity, AR gets better and more user-friendly tools. This allows educators to move the learning of practical skills outside the walls of the classroom.

In this hands-on session, you will explore a number of ideas and use cases for AR applications in your learning and training practice, such as manuals, guides, role-plays, interactive stories, scavenger hunts, and other activities. You will learn how to start, configure, and deploy an AR project using ARIS, an open-source, easy-to-use platform for creating and playing augmented reality experiences on iOS devices. You will explore features offered by ARIS such as QR codes, GPS locations, maps, and codes. This session will focus on the iOS; however, examples of AR solutions for other platforms will be mentioned as well.

In this session, you will learn:

• How to use AR in the classroom and training practice
• What ARIS is and what features it provides
• How to build learning activities with ARIS
• How to access the activities from the mobile app
• About the rationale for using AR applications in learning and training
• About available AR solutions for other mobile platforms

Audience:
Novice designers and developers.

Technology discussed in this session:
ARIS Editor and iOS devices.

Technology Required:
Web browser and ARIS mobile app.

Many organizations have taken the desktop eLearning paradigm and simply applied it to mobile technologies, but that does not take advantage of the uniqueness of the mobile platform. Furthermore, traditional eLearning templates do not always translate well in a mobile environment.

Storyline 2 is a very popular development tool that is quickly growing in use among traditional training organizations that are starting to develop mobile solutions for their customer base. In this session, you will explore how to build your own landscape- or portrait-style templates that work best on mobile devices. You will be able to design your own user interface to maximize the mobile real estate, and you will create slide masters, backgrounds, and custom buttons and icons for mobile use.

In this session, you will learn:

• How to change or remove the default player features in Storyline
• How to design a user interface that maximizes mobile real estate
• How to create slide masters and backgrounds that support mobile delivery
• How to design custom buttons and icons for mobile use

Audience:
Novice and intermediate designers and developers.

Technology discussed in this session:
Storyline 2.

Technology Required:
Laptop (PC or Mac running Windows), Storyline 2 (installed and operating), and a USB port for transferring assets.

Binders. One-sheets. Printouts. For salespeople and those who work on the road, the backseat is full of them. They are used not only for collateral but also for training customers on products and services. But are these the right tools? What if the customer has only five minutes? How can an individual quickly and efficiently discuss a topic in an engaging way and avoid the paper clutter?

In this session, you will see a solution to the endless paper and unclear training objectives by using interactive PDFs specifically designed for tablets. You will explore how Comcast employs a unique solution used by account executives (AEs) whose role is to support third-party dealers that sell Xfinity services. AEs, with the use of their iPads, access a portal, select a product or service from the list, and engage in a quick and targeted side-by-side training with a dealer, focusing on an entire product line or just one feature. The interactive design allows for complete customization and on-demand needs.

In this session, you will learn:

• How using interactive PDFs specifically designed for tablets provides a solution to the endless paper and unclear training objectives
• How Comcast employs a unique solution used by AEs whose role is to support third-party dealers that sell Xfinity services
• What side-by-side training looks like using a mobile device (we will do a fun role-play)
• How you can start the discussion in your organization to craft a similar solution

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Adobe InDesign for interactive PDFs and Articulate Storyline 2 for a content portal.

The current state of mobility and the demand it has created for shorter content lengths, collaborative environments, and personalized experiences are the primary drivers of a renaissance that sees learning seeding itself in practically every environment encountered by today’s worker. Learning has propagated beyond the LMS, beyond the classroom, beyond performance support tools. Organizations must come up with new eLearning strategies and archetypes to work within this evolving learning ecosystem.

In this session, you’ll look at learning content and effective and sustainable learning strategies in the context of perpetual change—changes in the types of devices people use, their media environments, and the technologies that string them all together. You will examine the underlying technologies, like the Experience API, that support learning in this new paradigm, and you will learn strategies that can be used to launch successful learning initiatives that will survive continuing shifts in technology.

In this session, you will learn:

• How to build digital business expertise and knowledge within the organization’s learning functions
• How to take advantage of the opportunities for learning that are increasing at the fastest rate ever, thanks to an expanding learning ecosystem
• How to effectively incorporate collaborative environments within an eLearning initiative
• How to use micro-badging and certificate-based learning to motivate learning audiences and address the growing demand for continuous training

Audience:
Intermediate and advanced designers, developers, and project managers.

Technology discussed in this session:
LMS, LRS, SharePoint, Yammer, Skype for Business, the Experience API (Tin Can), Captivate 8/9, Articulate Storyline, and WordPress.

Desktop platforms are giving way to mobile in many contexts. Opportunities abound. But eLearning designers and developers are used to a different set of paradigms undergirded by different competencies than those they need to design and develop mobile solutions.

In this session, you will examine the key competencies needed to design and develop mobile solutions, and you will explore some of the options available to help eLearning professionals make the transition to mobile. You will learn of a mobile design and development competency roadmap, which identifies the skills and abilities an eLearning (or other) professional needs to master in order to become successful as a mobile designer or developer. This session will not only provide you with a copy of the competency roadmap, but also reveal the process behind its creation and provide suggestions for others to develop their own roadmaps in order to address similar gaps in their organizations.

In this session, you will learn:

• Which design competencies are most important for building mobile solutions
• Which development skills are most important for eLearning developers transitioning to mobile
• How current eLearning tools stack up against mobile development needs, and where there are still gaps
• Creative ways to identify opportunities and options for closing the skill gaps on your eLearning teams

Audience:
Novice and intermediate designers, developers, project managers, managers, and directors.

It has always been tricky to track experiences and results when learning happens outside the LMS. Using the xAPI, you can track a huge amount of activity with a robust and flexible specification. The next challenge is to identify learners and capture what they do in the real world in digital format, then put that data to use for learners, their leadership, and the learning and development organization.

In this session, you will learn how the Ann Arbor (Michigan) Hands-On Museum guides the informal exhibit-based learning experience for school field trips via tablet interactions. You will see how the typical model in the industry is being flipped by using beacons on students that are picked up by museum exhibits. Activities are based on the individual grade level and tied to the Next Generation Science Standards. From registration and beacon management to a custom content development tool, you will learn about the interactive design and instructional strategies used to transmit data to the LRS and to generate individual, classroom, and museum-level reporting.

In this session, you will learn:

• To apply similar use of technology across various use cases
• To identify situations in your environment where a similar model would work
• About the application of xAPI statement generation in a standards-based curriculum
• About reporting and data visualizations for individual, group, and organization-wide use

Audience:
Novice to advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:
The xAPI.

Electronic performance support systems, workflow learning, just-in-time training, help on steroids. Even though performance support (PS) has existed as a concept for more than 25 years, its many names are a testament to how difficult it can be to explain, let alone sell, PS to customers, senior leaders, or sometimes even your own team.

In this session, you will explore a methodology to educate stakeholders on performance support and see how this approach impacted three actual case studies from Fortune 100 companies. In particular, you will examine the business problem, the company culture, the performance support solution design, and the business case that justified the investment in PS. You will also hear real-life examples from session attendees, and you can apply the methodology to help drive the adoption of performance support in your organization.

In this session, you will learn:

• How to educate stakeholders on performance support
• From three Fortune 100 performance support case studies
• How to apply the methodology in your own context
• How to drive adoption of performance support in your own organization

Audience:
Novice to advanced managers.

With the proliferation of mobile deployment to training audiences and rapidly emerging technology, training and development professionals often struggle with keeping their mobile knowledge and skills current. Sprint University confronted this problem head-on by implementing a mobile learning program.

In this session, you will be provided a roadmap for implementing your own program to rapidly accelerate mobile skills and knowledge of your training and development professionals. This session will showcase the Sprint University mobile learning program from initiation to deployment and ongoing management. This program is a great example of an initiative that effectively increased awareness and adoption of mobile development practices and solutions university-wide.

In this session, you will learn:

• To create a comprehensive content strategy for your website
• How to mobilize your community of subject matter experts to impart their knowledge and kindle enthusiasm for mobile
• How to transform instructional designers and multimedia designers into bloggers and champions for mobile
• How to curate mobile content for your training and development professionals so that mobile pushes are relevant or applicable
• To leverage mobile mentors to drive content through feedback loop

Audience:
Novice designers, developers, and project managers.

Technology discussed in this session:
Desktop- and mobile-enabled websites.

The Nature Conservancy recently implemented a new constituent relationship management (CRM) application used by more than 1,000 staff members across the organization. The new CRM application not only changed how staff tracks and manages constituent relationships in an application, but also significantly changed the business processes surrounding CRM. An instructor-led training program was developed; however, staff needed ongoing support to address knowledge gaps and ongoing changes to the business processes.

In this session, you will learn how the Conservancy developed a performance support tool to provide ongoing support to staff using a new CRM application. You will see how Conservancy staff members access the performance support topics from the new application (based on topic) and from within the tool itself. The session will include a preview of the tool (built in SharePoint) that allows staff to access relevant content with just a few clicks. You will also learn how the Conservancy designed a process that allows both the business experts and technology staff to edit content and publish updates to end-users.

In this session, you will learn:

• How to design an effective process that allows business experts, end-users, and technology staff to collaborate on a performance support system
• Best practices for writing performance support content
• Best practices for incorporating multimedia
• How to organize and define help content to allow users to quickly find what they need

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
The Conservancy Performance Support Tool.

Getting started is often the hardest challenge when implementing a performance support solution. You have recognized the need for performance support and want to implement it in your organization, but where to begin? What factors should you take into consideration? What resources are required? Where should you first deploy the solution? Across which business processes? These questions and more will be addressed in this session.

This session will take attendees through a proven performance support methodology to identify what elements need to be in place, and how to get them there, in order to deploy a successful performance support solution. You will learn from the experience of numerous performance support projects from various sectors. In this session, you will learn the most important factors for a successful performance support implementation, how much time should be allocated for content development, how many content developers you will need, which stakeholders should be involved in the project, and how to bring them to the table.

In this session, you will learn:

• What is required to implement a performance support methodology into your organization for successful adoption
• Which departments and resources should be included in planning for performance support
• How to select the right process to begin
• How to kick-start performance support in your organization when you return from this conference

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
N/A

Performance support can be a powerful addition to an organization’s learning and performance ecosystem as it is tasked with delivering more content in less time. Well-designed performance support solutions provide task-based information in a layered approach for intuitive fingertip access to specific resources at the performer’s moment of need. But how do you really design for the moment of apply?

In this session, you will learn why designing for the moment of apply requires a new way of thinking and a new way of working. You will explore a new instructional design methodology, EnABLE, and how this methodology supports designing for the moment of apply. You will also see examples of performance support utilizing the performance support pyramid concept.

In this session, you will learn:

• About the EnABLE instructional methodology
• How to get started mapping moments of apply in the workflow
• About the performance support pyramid
• How to design the performance support pyramid for a task
• From several performance support examples

Audience:
Novice and intermediate designers, developers, project managers, and directors.

Technology discussed in this session:
Performance support solutions.

Preparing to implement a performance support process requires forethought and planning, but it doesn’t need to be daunting or overwhelming. In this session, we will explore ways you can prepare for a successful implementation and share real-world examples of how outlining the right steps beforehand will ensure the best outcome. 

Business moves fast. Does your learning team struggle to keep up sometimes? Are you being left out of the loop when updates are made to business tools and processes? Are you leveraging all available tools to keep the knowledge gap as small as possible? Time Warner Cable has a great relationship with its business partners, but these were all questions that it couldn’t answer the way it wanted to.

In this session, learn how a learning team of 18 supports 55,000 employees who change processes and tools continually. When people have questions outside of work, they turn to Google and YouTube; you can leverage the same technology to provide content to them while they are at work. In this session, you will learn a video framework and process to allow business process and tool subject matter experts (SMEs) to create and house their own training videos.

In this session, you will learn:

• Different processes to create video
• How to support SMEs so they can create video content
• How to create a toolkit for your learning team
• How to blend delivery methods (video and ILT/VILT)
• How video killed the paper-based training star

Audience:
Novice designers and developers.

Technology discussed in this session:
KZO (a video platform), Captivate, and Articulate Storyline.

Microlearning, ironically, is no small task. With so many different types of learning content and objectives, not all mobile-based learning experiences are created equal. Find out how to design a cohesive learning strategy—considering style, method, and content—when your canvas is limited to 160 characters.

Practice makes perfect, and acquiring a skill like installing a window is a perfect example of skill development that requires practice. Since the demise of Flash, due in part to the birth of mobile learning, eLearning developers have been looking for ways to create cost-effective, immersive, game-based mobile content that speeds up skill development. In this session, attendees will get a chance to simulate installing a window on their own smartphones or tablets and see the possibilities.

Delivering mobile learning presents a challenge to any organization, given the smaller form factor and the fact that learners don’t want to stare at their screens for extended periods of time. This session will explain why microlearning (i.e., breaking information into bite-sized chunks) is the ideal partner for mobile.

What if you could make any of your current learning or training content into embedded performance support without making any changes to it? This session will demonstrate how any of your current learning or training content can be made contextually available in your enterprise applications as embedded performance support. You’ll see how using content that already exists, and making that available at a user’s moment of need, is simple and the fastest path to performance support.

Classroom clickers, or student response systems, have become high-demand classroom tools in schools, universities, and training programs across the country. St. John Ambulance has several very traditional in-class public courses that needed more whole-class engagement through mobile technology. The company couldn’t afford $100,000 to equip 26 branches with hard-wired clickers but instead sought to boost knowledge of the material, student engagement, and instructor comfort with a bring-your-own-device (BYOD) solution.

In this case study session, you will learn how to select and implement mobile polling using a BYOD solution for public courses open to students from all walks of life. You’ll chart a path from concept to implementation, including finding a service, creating materials, training instructors, getting student buy-in, implementing in class, getting feedback, and reacting to feedback. Additionally, you will learn about the challenges St. John faced with a BYOD solution, such as training instructors and gaining their buy-in.

In this session, you will learn:

• About benefits and challenges of the BYOD solution
• How to integrate a polling app into the classroom
• How to implement BYOD in public courses
• About gaining instructor buy-in
• About training instructors
• About measuring the success of the BYOD solution

Audience:
Novice and intermediate designers and project managers.

Technology discussed in this session:
Polling applications.

You have been hearing about the xAPI for years. You know what it does and the benefits it brings, but how do you use it? Where do you start? Where can you see samples? What kind of data can you send over? In this working session, you won’t just hear about the xAPI—you’ll start learning how to use it with any of your HTML5 files.

In this session, you will learn the nuts and bolts of the xAPI. You will learn how to take a basic HTML file and send over different xAPI statements to a sample LRS (learning record store) from any location. You will walk away with a working knowledge of how to start using the xAPI to track much more data than you ever could in SCORM without all your content having to be in an LMS.

In this session, you will learn:

• What the xAPI is
• How you can use the xAPI in any HTML file
• How to send over xAPI statements to any LRS
• How to capture user information
• About other data you can track in the xAPI

Audience:
Novice to advanced designers, developers, project managers, and managers.

Technology discussed in this session:
The xAPI, HTML basics, and JavaScript basics.

Technology Required:
HTML text editor, such as Sublime Text.

In the 21^st century, it’s increasingly challenging to keep people engaged in content. Today’s learning professionals must employ new technologies to influence and change attitudes and behavior. Interactive video is one of those technology solutions that the market is gravitating toward, and for good reason. However, there are many different solutions out there, and not all are created equal. When instructional designers and eLearning professionals are selecting technology for their programs, where should they begin?

In this session, you will learn about the different types of interactive video that are in the marketplace today, their features and benefits, and applied use cases. You will explore how different interactive video technologies define and deliver interactive, personalized, and more relevant content as a way to drive deeper learning, engagement, data, and insights. You will examine case studies that show these new technologies and approaches in practice with both employee and customer audiences. You will leave this session understanding the potential of the different interactive video technologies out there that can be realized in your organization.

In this session, you will learn:

• About the top interactive video solutions in today’s marketplace and how they are different from one another
• From examples and case studies employing the different interactive video solutions available today
• What the most important questions are when researching and choosing an interactive video solution specifically for employee learning, consumer education, and storytelling
• How interactive video and personalization drive better insights into your curricula and can increase user engagement and knowledge retention for multiple ROI scenarios

Audience:
Advanced designers, developers, and managers.

Technology discussed in this session:
Commercial interactive video products (e.g. YouTube, Interlude, Rapt Media, HapYak) and DIY interactive video solutions.

Employees learn many of their job competencies from one another. But it’s hard for a manager to know what they’re learning, from whom, and how well they’ve learned it. These informal interactions are almost impossible to track, and it’s hard to keep bad habits from spreading. If managers had a way to track and guide this informal learning, it would become a powerful part of employee development.

In this session, you’ll learn how to use mobile devices and applications to shape peer-to-peer knowledge sharing into a structured development program. You’ll learn how to use mobile applications to assign individual learning paths for each employee, match them up with peers who help them learn, remind them of best practices, validate their new competencies, and track their accomplishments. You’ll learn how to set up a program, get it started, and incorporate it into your other training efforts. You’ll hear about two real-world examples: onboarding new employees and training a sales team.

In this session, you will learn:

• How to use mobile to manage peer-to-peer learning
• How to easily create individual informal learning paths for employees
• How to match peers who can share knowledge with one another
• How to validate what employees have learned in the field
• How to track employees’ accomplishments
• How to incorporate existing formal training into your program

Audience:
Novice to advanced project managers and directors.

Technology discussed in this session:
Smartphones, tablets, laptops, and applications including calendars, to-do lists, and Pract.us—a web application for informal learning management.

Mobile learning has tremendous value, but for many organizations, going mobile is a big step. That’s why, when trying to develop a mobile learning culture within your organization, often the hardest part is convincing internal stakeholders. Amid budget constraints, complex infrastructures, IT restrictions, and philosophical misalignment, how do you make a compelling case for mLearning within your organization?

In this session, you’ll learn how to overcome the first major obstacle to implementing a mobile learning solution: gaining organizational buy-in. You will be provided concrete strategies for how to manage stakeholders and tackle common points of resistance. Through the examination of a series of mobile case studies and success stories, you’ll leave with a tangible action plan for how to make a compelling business case for mobile learning within your organization. This is a must-attend for anyone who considers themselves a champion for mobile within their organization, but who needs help building momentum and urgency to act.

In this session, you will learn:

• Strategies for managing internal stakeholders
• How to create a use case and business case for going mobile
• About typical pain points and forms of resistance to mobile, internally
• How to develop an action plan for obtaining your first mobile learning solution

Audience:
Sales managers, L&D directors, and senior project managers.

Technology discussed in this session:
Mobile phones and tablets.

Optical character recognition (OCR) technology can take your magazine article, brochure, or PDF, single out letters on the image, and put them into words, enabling you to access and edit the content. Similarly, facial recognition software breaks down an image and can provide data related to gender, age, and ethnicity. Couple these with interior location technology, and you have the potential for powerful organizational learning opportunities.

In this session, you will explore an in-depth case study on an augmented reality (AR) application that handles OCR, facial detection, and microlocation (interior) wayfinding. You will learn the basics of image processing and the difference between off-the-shelf and custom AR solutions. Finally, you will experience a hardware and software demonstration and get a chance to try out the solution.

In this session, you will learn:

• How advanced AR development differs from off-the-shelf solutions
• About the intricacies of crafting custom AR
• About basic image processing
• About advanced custom AR software through a demonstration

Audience:
Intermediate and advanced designers, developers, and directors.

Technology discussed in this session:
Augmented reality, optical character recognition, numerical masks, facial detection, and local wayfinding.

Bring-your-own-device (BYOD) has emerged as a cost-effective solution, allowing organizations to adopt an mLearning approach without having to provide the devices. What are the concerns of BYOD, and how can you address them? What are the opportunities for BYOD? What are the key elements to consider when deploying mobile learning for a BYOD environment? BYOD offers employees and corporations countless business benefits, from increased efficiency to controlled costs on provisioning a mobile workforce.

This session will review the concerns and opportunities for BYOD in mobile learning. You will learn about BYOD policies, view examples, and learn about the importance of working with your IT department to ensure a successful BYOD mLearning program. You will also explore key elements to consider when deploying mobile learning for a BYOD environment. And finally, you will learn about BYOD mobile learning policies and how to implement them.

In this session, you will learn:

• About the concerns for BYOD in mobile learning
• About key elements to consider when deploying mobile learning for a BYOD environment
• About BYOD mobile learning policies and how to implement them
• About the opportunities for BYOD in mobile learning

Audience:
Novice designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Mobile learning on phones and tablets.

What’s the best camera for a shoot? The definitive answer is, the one you have with you.?The ubiquity of the mobile camera means that when you’re in the presence of great instructional content, it can become video in seconds, multiplying the opportunities for eLearning developers to capture content. In addition, viewers are developing a special respect for authentic-looking video—footage that looks raw, real, and genuine. Many training videographers have moved to iPhones as their main production equipment, even on high-production-value shoots. eLearning developers are poised to profit from this stylistic convention.

In this session, participants will learn important strategies for capturing great content on their cellphones and, more importantly, will come away empowered to hit that record button anytime and anywhere when seeking new eLearning content. We’ll discuss the physical challenges of cell phone cameras and microphones; solutions to those challenges; conducting interviews through mobile phone recording; and leveraging the authentic look of mobile video to engage learners.  

In this session, you will learn:

• How to identify features of authentic-looking video content
• How to understand the technical challenges of the camera and microphone of your camera
• How to compensate for the mobile phone’s recording equipment
• How to conduct informal, genuine interviews with experts via cell phone recording
• The aspects of the image and sound which can be controlled with special camera apps

Audience:
Novice to advanced designers and developers.

Technology discussed in this session:
Mobile devices.

Technology Required:
A smartphone that can shoot video.

Have you ever watched television? If so, you understand the seductive power of video and its ability to engage and sustain our interest. Video can deliver vast amounts of information with phenomenal efficiency. The problem, however, is that video is a one-way medium. Learners remain passive and cannot participate in the rich interactions present in the traditional classroom, which increase both conceptual learning and learning transfer.

In this session, you will learn seven techniques that convert your standard training video into an immersive, integrative learning experience. These techniques include virtual audiences, immersive interactions, embedded LearningLinks, subject-sensitive branching, and community integration. Learn techniques that work together to create a powerful learning experience that can sustain audience interest and increase the chance that your employees will learn and transfer that learning into their daily tasks. You will also examine data showing how interactive video provides greater retention and transfer than either text or standard video technologies.

In this session, you will learn:

• Seven techniques that can make traditional videos more effective through the use of interaction
• How you can retrofit these interactions into your existing videos
• How interactive video techniques produce the highest retention rates in both short- and long-term memory
• How interactive video can produce the greatest transfer of learning

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Video samples.

Text expansion is an inherent challenge with localizing any content. Accommodating the additional scripts or subtitles poses different technical and content challenges than do traditional eLearning courses developed using authoring tools.

In this session, you’ll learn strategies to alleviate—or better plan for—this expansion. You will explore the difference between captions and subtitles and how that can affect your on-screen real estate. Finally, you will learn to plan for increased audio running time when developing your video content and filming.

In this session, you will learn:

• To manage text expansion
• To manage audio expansion
• To manage on-screen text localization
• To plan for subtitles and captioning
• To plan for increased audio time for narration

Audience:
Novice designers, developers, project managers, and directors.

Technology discussed in this session:
MP4, WAV, and Flash.

Increasingly, companies must use innovate ways to add to the bottom line. Unlike previous disrupters in mobile and eLearning, Gear VR, powered by Oculus, takes video experiences to the next level. Where does virtual reality fit into an organizational learning strategy? How does an organization effectively move forward to maximize its capability?

In this session, you will learn about a recent Oculus-based learning initiative: what worked, what the results were, and how the strategy aligned to the company’s needs. You will be able to better determine where and why virtual reality is most effective. You will see on-the-job applications and learn how to apply strategic and tactical tips for creating virtual reality training. Discover why the Gear VR is much more than just a cool gadget.

In this session, you will learn:

• Strategic and tactical tips for creating virtual reality training
• Where and why virtual reality is most effective
• Why the Gear VR is much more than just a cool gadget
• About results of a recent Oculus-based learning initiative

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Gear VR, powered by Oculus.

Performance on leadership development competencies, like coaching, influencing, and speaking skills, has an ineffable quality difficult to capture in words. If you want to explain what’s great and what to work on while evaluating participants, you or they will miss something in the translation from behavior to observation to words on a page.

In this session, you’ll see how pictures can be worth a thousand words at 15 frames per second. Learn how Domino’s uses low-res mobile device video to capture behavior in simulations and actual performance situations, then distributes it as feedback to the participants and their supervisors and coaches. See how performances are incorporated into learning experiences as models. You’ll also learn how to use inexpensive, readily available devices to capture performance, and ways to integrate the results into software you are already using. Finally, you’ll get scoring templates you can use to assess soft skill performance.

In this session, you will learn:

• How to use video to assess and improve soft skills
• How to set up team members to successfully capture usable video
• Tips on efficient workflows for capturing and processing video
• Ways to incorporate video into learning experiences
• Effective ways to quantify and evaluate performance with checklists and notes

Audience:
Novice and intermediate designers and developers.

Technology discussed in this session:
Tablets (iPad and Windows 10), Swivl app, Camera 365 app, and Adobe Premiere.

Concise visual metaphors facilitate the best learning. Think back to high school, college, or a meeting where you experienced that “aha” moment while someone was drawing on a whiteboard. How can you reproduce this learning experience online with a small budget and without an art degree? Whiteboard-style recordings can be just as effective as the fancy Flash or HTML5 videos you might produce with more expensive software.

In this session, you will learn about the complete life cycle of a virtual whiteboard video, from designing, recording, and narrating to editing and publishing. If you’re simply trying to teach your learners about an important concept or process in five or 10 minutes, then a virtual whiteboard approach offers a great option. These days, a range of drawing and production tools are available for tablets, and most are inexpensive and have a minimal learning curve. You’ll quickly see that you don’t need to be an artist; you just require some creativity, patience, and imagination.

In this session, you will learn:

• How to design and storyboard a whiteboard video
• About different live drawing techniques
• How to use a tablet to record your drawing
• How to combine, speed up, and narrate videos
• How to include transitions, text, and other special effects

Audience:
Novice designers and developers.

Technology discussed in this session:
iOS and Android tablets, DoodleCast Pro, Drawing Box, Draw and Show, Apple iMovie, and Windows Movie Maker.

Undefined business processes, untested and incomplete systems, continually changing requirements, and scope creep—sound familiar? One or all of these conditions can wreak havoc on a project and cause it to continue on well past its targeted end date. How do you develop content for a project that continually evolves? How do you maximize limited resources under these conditions? How do you survive the project that never seems to end?

In this session, you will learn how developing content using an agile design process and performance support can help you survive the never-ending project. You will learn how strategically positioned performance support can ease timing and maintenance concerns. You will discover strategies for being agile in your design and development process that will help you quickly mobilize resources during crunch time. These strategies will ensure you meet and exceed your customer’s expectations.

In this session, you will learn:

• How developing content using an agile design process and performance support can help you survive the never-ending project
• How strategically positioned performance support can ease timing concerns
• How discreet pieces of content reduce maintenance time and increase reuse of content
• Strategies for being agile in your design and development process that will help you quickly mobilize resources during crunch time

Audience:
Intermediate and advanced project managers and directors.

Technology discussed in this session:
Ontuitive’s solutions.

This session addresses learning designers’ challenges with determining which type of performance support is suitable for a given audience, their role, and the tools they have access to in their work environment. At the Bank of Montreal, access to technology-based performance support varies widely and affects how learning and transfer materials can be designed.

In this session, you will explore some challenges faced in particular learning programs, with examples of solutions and lessons learned. The recommendations and examples in this session come from the presenter’s experience designing and assessing corporate learning programs, as well as tips from recent evidence-based research by leading learning experts. Through scenarios and successes from real cases, you will take away practical suggestions for use in your own design practices.

In this session, you will learn:

• Best practices for conducting a thorough needs assessment for performance support
• About obstacles to anticipate
• Key questions to ask before proposing a solution
• Ideas for making the most of the tools available to your audience

Audience:
Novice and intermediate designers.

Technology discussed in this session:
Electronic files, interactive electronic files, on-screen performance support, and other electronic performance support.

Mobile is happening. These days, the question isn’t whether you should be going mobile, it’s whether your project should lead with mobile or whether mobile should be the companion. There is a difference between designing a mobile-first and an (insert other technology here)-first project—a difference that flips your project strategy on its head.

This session will cover, step by step, the process Maestro strategists took in deciding to develop a partner’s project mobile-first. Topics covered will include brain research, adult learning patterns, and a user-centric approach, among other things. You will leave with the ability to determine in which situations leading mobile-first would be most beneficial and how to strategically approach a mobile-first project.

In this session, you will learn:

• About advantages and disadvantages of a mobile-first approach
• How one company approached a mobile-first project and succeeded
• About frameworks to help you design a mobile-first approach
• Why it’s OK to say no to a mobile-first approach

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
iPhone and iPad.

Photoshop is arguably the most widely used tool for creating images in learning circles. However, if the images aren’t optimized, they can delay the delivery of the content to a mobile device. Photoshop also has a number of new features built in, and these features can assist in improving images from good to excellent.

In this session, you will learn how to “punch up” the brilliance of images taken with a digital camera or cell phone. You will also learn how to fix flaws often found in images, such as straightening a tilted image. Finally, you will find out how to create 3-D images within Photoshop so as not to rely on third-party tools.

In this session, you will learn:

• To adjust the brilliance of a digital picture
• To create a panorama
• To optimize an image for mobile delivery
• To create 3-D text in a flat image
• To create a 3-D globe

Audience:
Novice and intermediate designers and developers.

Technology discussed in this session:
Adobe Photoshop.

Technology Required:
Photoshop, preferably less than a year old.

Free tools like Flurry Analytics and the xAPI can reveal important characteristics about how individuals learn while on the job, and they can help managers and course developers make design and technology decisions to best suit the needs of their end users. With thoughtful analytics implementation, derived from performance improvement plans and learning goals, managers can better understand what aspects of their course were successful and understand early where the learning gaps appear.

In this session, you will learn how Tech 2000 and Comstor used a mix of Flurry Analytics and the xAPI to make more informed instructional design and technology decisions based on mobile app usage in the field and learner behavior in their LMS. You will learn how the team set up its Lumious instance, the importance of creating a measurement plan, how to use personas to help segment behavior data, how to set up tracking for specific behavioral events, and how to use all this data to engage learners in their own performance improvement.

In this session, you will learn:

• How to use the xAPI and Flurry Analytics to promote mobile learner course engagement
• How users navigate your online course and enablement material, where they drop off, and how to re-engage them
• How to track specific course events like video completions or clicks on interactive graphics
• How to design xAPI recipes to segment behavior data for analysis
• How to create a measurement plan that maps back to course learning objectives
• How to better understand the demographics and geographic locations of your learners

Audience:
Novice and intermediate designers, developers, and directors.

Technology discussed in this session:
Flurry Analytics, the xAPI, and Totara LMS.

Technology Required:
Internet access and a web browser.

With the release of the “granite” version of cmi5, the next generation of SCORM has finally arrived. To take advantage of cmi5, you will need a new tool set in your development kit. First, you need to know how to send xAPI statements that conform to the cmi5 specification. Then you need to know how to read and write to the xAPI State and Agent services following the cmi5 rules.

In this session, you will learn how to develop cmi5-compatible content without waiting for the “rapid development” authoring tools to catch up. You will see an example cmi5 assignable unit, including free source code that you can use as the basis of your projects. You will learn the difference between “cmi5 defined”? statements and “cmi5 allowed” statements, showing examples of when each type of statement should be used. You will also learn which properties in the xAPI State document contain rules that must be followed by your cmi5 content.

In this session, you will learn:

• How to send cmi5 statements using JavaScript
• The difference between “cmi5 allowed” and “cmi5 defined” statements
• How the xAPI State document provides rules your content must follow
• About free source code that you can use in your cmi5 projects

Audience:
Advanced developers.

Technology discussed in this session:
HTML, JavaScript, the xAPI, and cmi5.

Mobile learning is one component in a whole learning ecosystem. Many organizations have discovered what does not work: simply pushing existing content out to mobile as though it were merely an infrastructure. To design and deliver effective mobile learning requires a new design mindset: a mindset for mobile. This will help the organization adapt its approach to truly unlock the power of mobile learning.

In this session, you will learn how mobile learning can be both engaging and effective, and how you need a holistic design approach to achieve that. You will explore how mobile fits into social lives and what you can learn from that about how to use it in formal learning. You will also learn about what doesn’t work. The session will use a learning methodology to work through two case studies, exploring how design decisions for mobile affect engagement and effectiveness.

In this session, you will learn:

• How to successfully implement mobile learning within your organization
• About the importance of a design methodology to achieve success
• To rehearse design approaches through two case studies
• How to integrate social and storytelling approaches around mobile
• To consider the use of game dynamics and game mechanics in the learning design

Audience:
Intermediate and advanced designers and directors.

Technology discussed in this session:
Knowledge technologies, sense-making technologies, storytelling technologies, and emerging wearable technologies.

mLearning has been on the radar for a few years now, but many organizations are still getting started. And that’s a vulnerable position; there are a number of mistakes that are easy to repeat if you haven’t been paying attention and really gotten steeped in the possibilities. Further, the field is changing rapidly. Yet with some basic models that help you “think different,” you’re ready to take advantage.

This session will lay out frameworks that will help you recognize the real opportunities mobile has. Working from both principle and pragmatics, you’ll explore the potential in ways that prepare you to adapt to the changes. You’ll learn about common barriers that can trip you up, and you’ll leave with principles, tips, and examples. You will gain the framework to develop your plan to get started with mLearning.

In this session, you will learn:

• About core mobile affordances
• About new mobile opportunities
• About common mobile mistakes
• Practical tips for mobile success

Audience:
Novice designers, developers, managers, and directors.

Technology discussed in this session:
Smartphones, tablets, HTML5, apps, and wrapped apps.

Most instructional designers have experience creating storyboards prior to developing eLearning solutions. The storyboarding process enables the designer to work through a concept and test various ways of structuring content. Storyboards are also used to communicate design concepts to eLearning developers when working in teams to build training solutions.

In this session, you will learn how the design process is similar and different for mobile. You will learn to apply a step-by-step approach to mobile design and the common approaches to creating design documents that translate well in a mobile environment. This approach may be incorporated into some existing storyboard processes. Yet, you will likely change the way you view design for all forms of eLearning!

In this session, you will learn:

• About the differences between traditional eLearning design and a mobile design approach
• Practices to create a mobile sketch
• To develop a simple wireframe using standard templates and tools
• About mockup tools to help you test and demonstrate your design’s functionality

Audience:
Novice and intermediate designers and developers.

Technology discussed in this session:
A variety of mobile design tools to support everything from wireframing to mockups.

Skill training in first aid had changed little since the Knights of St. John formalized the process in the 11^th century. The focus had been on in-class demonstrations, in-class practice, and paper-based exams, and students updated their skills only every three years. Fast forward to 2016; people aren’t learning that way anymore. So how do you transform hundreds of years of subject matter expertise into a 21^st-century learning solution? Follow St. John Ambulance’s journey from inspiration at mLearnCon 2014 to leaping forward to embrace evolution through mobile learning.

In this session, see how the St. John team navigated internal and external resistance to bring about significant change in how the company designs, develops, presents, and evaluates first aid training. Learn how today it is creating learning experiences that would not be possible without mobile technologies; the organization has enhanced in-class and mobile learning sessions with video and had life-saving video go viral. Finally, see how, through mobile technologies, St. John has extended performance support far beyond the classroom.

In this session, you will learn:

• How to overcome internal and external resistance
• How to craft mobile learning experiences
• Strategies to get started with mobile learning and performance support

Audience:
Novice and intermediate designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Moodle LMS, low-cost tablets, polling applications, and portable video.

Video can be an effective tool for workplace learning. In the past, producing video required sophisticated cameras, lighting, and editing equipment. Today, almost anyone can produce video, but the challenge is how to do so effectively, with sufficient quality, and on a limited budget.

In this session, you will learn of approaches to video production that work and gain an understanding of the overall production process. You will learn how to streamline production with effective up-front planning and how to use a variety of online and common desktop tools to produce the visual assets needed. You will also learn how to address the three critical issues of lighting, stability, and sound.

In this session, you will learn:

• How to effectively plan your video production
• How to focus videos for maximum effectiveness
• How and why to write scripts rather than “wing it”
• Why voiceover can make your videos more effective
• How to use tools you already have to create visual assets
• About inexpensive solutions related to the three key issues of stability, lighting, and sound

Audience:
Novice and intermediate designers, developers, and project managers.

Technology discussed in this session:
Video editing software, microphones, video cameras, and smartphones.

Video is the go-to medium in society, and it can be a valuable tool for delivering performance support and training. Most companies are searching for metrics to evaluate the impact of learning content produced, including videos, and asking learning teams to demonstrate ROI: Does their content produce measurable benefits? Which design techniques result in the best content? Without being able to successfully leverage analytics, learning teams cannot answer.

In this session, you will explore a real example of how analytics information was leveraged to demonstrate the benefits of learning content (specifically, YouTube performance support videos) to an organization and drive informed decisions on content creation within the learning development team. Throughout this case study, you will also brainstorm and discuss the important starting questions of any analysis, how to move beyond reporting the stats from your content management system, and why comparing content at the same benchmarks to improve design is critical.

In this session, you will learn:

• Which types of metrics are available in YouTube Analytics
• Techniques to benchmark content analytics for comparisons
• Ways to leverage your platform’s analytics systems to determine your contents’ ROI
• How to leverage free commercial business intelligence tools to help with your analysis
• How to tie measured analytics to evaluating content success

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
YouTube channels, YouTube Analytics, Google Analytics, Microsoft Excel, and business intelligence tools.

For trainers or educators who need to stay relevant and maintain their creative edge, a fundamental knowledge of basic video production and editing is essential. Creating effective, professional-quality video training for delivery on multiple devices, including smartphones and tablets, presents a variety of design challenges that require specialized planning with attention to image composition, duration, script writing, recording methods, and editing techniques.

In this session, you’ll learn the basics of designing video training from concept to delivery. The session will cover how to choose and use the right audio and video hardware and editing software. It will also cover simple tips and techniques for planning, writing, composing, shooting, lighting, and using green screens for studio and field production to produce professional results on limited budgets, and how your video can be repurposed for web and broadcast delivery. This session may also fill in gaps you have when it comes to creating effective video specifically for training.

In this session, you will learn:

•  How to optimize video productions for multiple device delivery
•  How to create a professional-quality product with limited resources
•  Tips on writing specifically for video training
•  Tips on basic production techniques
•  Tips on single-camera techniques and video effects

Audience:
Novice to advanced designers, developers, and directors.

Technology discussed in this session:
Consumer- and professional-level camcorders, microphones, tripods, editing software, green screens, lights, and delivery media; this includes Adobe Premier Pro, Sony NX70 Camcorder, and iPhone.

Finding ways to make learning “stick” with technology is always a challenge. Augmented reality (AR) is one of those “make it stick” technologies. With AR, you enable students to interact with the world using their mobile devices. This can improve their understanding of lessons through direct interaction with the objects around them. Now add video to AR projects, and you’ve combined a popular medium of instruction with cutting-edge tech.

This session will define and compare augmented reality and virtual reality (VR). It will explore several existing AR solutions (apps) capable of using interactive video that are free to use. There are many apps available to use, but not all are easy to integrate with interactive video. The session will outline the types of video that work best when developing AR solutions, including capture/creation suggestions. You will also see several project ideas and plans (with examples you can take with you) that can help ensure a successful AR project with interactive video.

In this session, you will learn:

• Which AR apps work best for interactive video
• The difference between AR and VR and why it’s important to distinguish between the two
• How to save your video for the best interactive AR results
• From an interactive AR example using the Aurasma AR development tools and app
• To prepare multiple ideas to use for an AR interactive video project

Audience:
Intermediate designers, developers, and project managers.

Technology discussed in this session:
iDevices (iPhone, iPad) and Android mobile devices (Galaxy, tablets); augmented reality apps and their associated cloud-based development tools; and video conversion tools (cloud- and desktop-based).

Capturing intellectual property has become imperative as more employees job hop or retire, taking the company “secret sauce” with them. L&D pros need to adopt efficiencies for SME video interviews in order to leverage their wisdom for state-of-the-art knowledge transfer.

In this session, you will learn new techniques for interviewing SMEs that leverage their words of wisdom for interactive simulations, bringing their war stories to life for unforgettable learning. You will also learn how to record video interviews with anyone in the world from your desktop. Takeaways include tips and tricks for using free, easy recording tools and a new time-saving video-indexing technology.

In this session, you will learn:

• Interview techniques informed by classic drama to increase the potency of teaching moments within simulations
• How to quickly index content for on-demand learning
• The beauty, value, and versatility of granular reusable learning objects

Audience:
Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Skype, Evaer, and Panopto.

The performance support industry has been searching for a true “blended learning” solution for years and has fallen short because it has been about blending training only. That has limited instructors’ impact and reach beyond the classroom, leaving them to be seen as event-based only.

In this session, you will learn how to move from blended training to true blended learning. You’ll explore how performance support can be a powerful addition to the classroom experience, one that frees the instructor to do what they do best: remediate, model, and provide feedback. Learn how it also helps them extend their impact beyond the classroom in amazing ways, helping them prove true ROI related to the classroom.

In this session, you will learn:

• How to redesign the classroom to incorporate PS
• About an enablement model, rather than a dependent knowledge-based one
• How to measure learning’s impact before and after class
• To better understand the new role of the trainer in this new model

Audience:
Intermediate and advanced designers, directors, and senior leaders.

Technology discussed in this session:
Ontuitive, Panviva, AskDelphi, and Ancile.

Moments after a performance support solution has been introduced, it is quite possible that it contains irrelevant or inaccurate information due to the constant state of change businesses are experiencing in technology, policy, and process. A core tenet of performance support is that it is immediately helpful. Often, it takes just one irrelevant or inaccurate experience to cause a user to abandon a performance support solution permanently.

In this session, you will learn strategies and tactics to help you successfully plan for and implement a sustainment strategy for your performance support solutions, including the areas of design and development, business process, roles and resources, and governance. Learn how the successful sustainment of a performance support solution starts with careful planning and continues through thoughtful management, sound business process, and effective governance until the end of the solution’s life span, often measured in years.

In this session, you will learn:

• Tips for designing solutions that are easier to sustain
• How to develop a long-term business process focused on sustainment
• About roles and resources necessary for effective sustainment
• Concepts to establish a governance model that supports sustainment

Audience:
Intermediate designers, project managers, and directors.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Kick-start your day with Morning Buzz, the ever-popular “Early Bird” discussions. This is your chance to grab a cup of coffee and meet other conference attendees in a relaxed, casual environment, so you can share your best practices, insights, and tips while learning from one another’s experiences.

Mobile learning is rapidly becoming a must-have for organizations big and small. For most designers, getting started is a huge hurdle they have yet to overcome. Considering all the new technology, platforms, authoring tools, and skills required to make it all work can paralyze even the best learning pros.

In this session, you’ll learn how quick and easy it can be to build mobile learning with skills and tools that you already have. If you have PowerPoint (yes, PowerPoint), you have everything you need to create visually appealing, interactive, and dynamic mobile learning solutions. Additionally, you will learn how to create mobile-friendly videos and interactive eBooks.

In this session, you will learn:

• About several mobile-friendly learning content types that can be easily authored from PowerPoint
• How to quickly and easily create mobile-friendly videos
• How to create interactive eBooks
• About easy-to-use templates to jump-start your mobile learning projects

Audience:
Novice to advanced designers, developers, and project managers.

Technology discussed in this session:
PowerPoint, portable document format (PDF), eBooks (EPUB), and mobile devices (smartphone, tablets, etc.).

Technology Required:
PowerPoint 2013 and Wi-Fi capability.

With version 16, Lectora is now fully ready for you to create responsive design lessons—those that will work equally well on desktops, tablets, and smartphones.

In this session, you will learn step by step how to create a lesson in Lectora. You will learn about the specific features that will let you be productive and proud of the lessons you create. You will explore its powerful functionality, such as lesson viewing, object and text scaling, overriding, and the device rotation trigger. Lectora 16 offers the best of all worlds for users, from the novice developer to the more advanced. See just what you can do in your responsive design projects!

In this session, you will learn:

• To build up to five different views of your lesson, all in one lesson file
• To apply automatic object and text scaling
• To override default actions and reset the overrides
• About Lectora’s new device rotation trigger and its new CurrentView variable to help the learner

Audience:
Novice and intermediate designers and developers.

Technology discussed in this session:
Trivantis Lectora 16.

Technology Required:
Trivantis Lectora 16.

Most performance support systems assume an environment where Internet and a tablet or laptop are available. However, there are situations in which access to Internet devices is not possible, like in remote education or when sales agents work in remote areas. In such places, SMS is the only channel for delivering performance support.

In this session, you’ll learn how a performance support system using mobile SMS technology is implemented. For people working in performance support, the session will provide a perspective on how nontraditional SMS-based systems can be designed. It will also be of use to those seeking applicability of the same in their domain. This session will explain how an SMS channel allows for limited communication but, when designed properly, can be effectively used for performance support delivery for various business contexts, such as sales training.

In this session, you will learn:

• How SMS-based performance support systems work
• About use cases in business contexts like sales, financial services, and credit card selling
• About the complexity of such restricted systems and overcoming challenges
• About other situations in which SMS systems can be of use

Audience:
Novice to advanced project managers and managers.

Technology discussed in this session:
Mobile SMS technology.

Including media in the training you create can be a fantastic way to make your content easier to understand and remember. But you don’t always have the time and budget to hire someone to create these design assets for you, and sometimes stock media just won’t cut it. There is another option, however: creating media yourself. And you likely already have two tools that can help you out—your smartphone and tablet. By knowing more about the apps and tools that can help you create some of the media needed, and by using a device you already own, you can be more efficient and keep project budgets down.

In this session, you’ll explore apps that can help you build animated videos in under an hour, create comics without needing to draw, quickly record your own podcasts, and make people who think they can’t draw look like competent artists. You’ll also learn about the physical tools that can push your mobile devices even further.

In this session, you will learn:

• How to recognize situations where media created in an app can work for a project
• About apps you can use to easily create images, videos, audio recordings, and more
• About basic media design skills you’ll want to develop to push these apps even further
• About physical tools, such as styluses and stand clips, that can help improve the content you create on mobile devices

Audience:
Novice designers.

Technology discussed in this session:
Adobe Voice, Tayasui Sketches, Comic Life, and Paper, as well as physical tools that can be used with these apps, such as the Jot Pro and the Pencil by FiftyThree.

While technology has transformed people’s lives, L&D has primarily stayed the same. Sure, the industry has evolved by utilizing technology to access and track content, but it is still focused on the traditional course mentality. Should you be going down the same path with mobile learning? What are the opportunities for mobile to help promote a fundamental change in how and when you provide education?

This session will begin by exploring benefits of anywhere/anytime vs. just in time. Learn how the unique affordances of mobile tech enable you to provide powerful bite-sized contextual learning opportunities at the moment of need, increase knowledge retention, and supply performance support in new ways. You’ll see a wide variety of examples and discuss how these new approaches have provided unique business value to the organization, as well as created a fundamental shift for education and performance support solutions.

In this session, you will learn:

• About the affordances that mobile technologies bring to the L&D table
• How to use microlearning to increase retention and application of critical content
• How augmented reality can be used to increase awareness of campaigns, provide real-world context, and deliver just-in-time performance support
• Why organizations are rethinking how and when to provide training through mobile technologies
• How wearables fit into the mobile learning equation

Audience:
Novice and intermediate designers, developers, project managers, and directors.

Technology discussed in this session:
SMS/MMS in subscription models, augmented reality, various wearables, videos, and performance support in native and web apps.

When they go right, video projects can go incredibly right! But when they go wrong, they can go very, very wrong. The stakes are higher with eLearning in video form because of the costs, expectations, and limitations in making updates to content.

In this session, we’ll answer questions such who to solicit/accept feedback from, how to sidestep IT roadblocks, where to store those massive source files, what content should never be made into a video in the first place, and how to know when your project has gone off track. We’ll also examine the proven strategies and methodologies that will allow you to produce more videos faster, increase learning quality, and stay sane in the middle of crazy.

In this session, you will learn:

• How to spot train wrecks in the making
• How to plan to your available budget and timeline
• How to communicate appropriately with SMEs, management, legal, IT, etc.
• How to address fears and questions about managing video eLearning projects
• How to draft an action plan to hit the ground running immediately

Audience:
Intermediate and advanced project managers, managers, and directors.

Technology discussed in this session:
Video production tools, project tracking tools, and learning management systems.

When hiring entry-level employees who need to be able to start work immediately, you need to ensure they have the skills required to complete the job. It isn’t always practical to have a manager supervising them through each step of their job when working on a tight deadline. Using online video, the new hire can learn the processes of the organization while completing work.

In this session, you will learn how to create video lessons that allow the learner to work along with a video created by their supervisor to outline basic skills and requirements of their performance. See how managers can leverage video training for cost-efficient on-off situations. And finally, you will learn how to leverage your LMS to create video-based learning tracks.

In this session, you will learn:

• New ways to optimize new employees’ productivity
• How managers can teach one-off new hires throughout the year in a cost-effective manner using video
• How employees can begin working simultaneously with learning
• How to create learning tracks in an LMS with video learning

Audience:
Novice designers and project managers.

Technology discussed in this session:
Adobe Captivate 8, Adobe Premiere, Elements 10, iMovie, Canon Vixia HD, G20 Lavaliere microphones, Microsoft PowerPoint, IMC The Learning Suite, and Dell Inspiron 15 3000 series.

Educational video distribution is a moving target, and the options for distributing video can be daunting. Apple, Amazon, Google, and others all have separate ecosystems for video distribution. The ultimate solution for many is to have a presence in each ecosystem; however, learning exactly how to prepare videos, apps, and metadata content for each can be time-consuming and confusing.

This fast-paced session will focus on the video distribution landscape. You will hear about each of the major distribution options, with the advantages and drawbacks highlighted. For each of the major video ecosystems—including YouTube, Roku, Amazon TV and Apple TV—you will learn about back-end app development and ongoing maintenance requirements. The session will cover best practices for video distribution and common mistakes. You will leave with a better understanding of the various ecosystems used to distribute video content.

In this session, you will learn:

• About the options for video distribution
• How apps are developed and maintained on Roku, Apple TV, and Amazon Fire TV
• To identify secondary video ecosystems
• Best practices for distributing learning content
• About the resources you will need to distribute video

Audience:
Novice and intermediate developers and directors.

Technology discussed in this session:
Roku, Apple TV, YouTube, and Amazon Fire TV.

Video is all around us. But what does video actually do to the brain? And are there best practices to keep in mind when you use video for learning? A nice video is not always a good video for learning purposes.

In this session, you will learn how the human brain consumes, processes, and learns from video. Based on neurological insights, you will learn the differences in the brain when using an animation vs. a human presenter. You will learn what to do, and what not to do, when you want to make a brain-friendly learning video, one that communicates most effectively. Additionally, you will learn what you can do to keep your learners watching until the end of the video.

In this session, you will learn:

• How your brain processes images and videos
• Which parts of your brain are active when watching video
• How to optimize your videos to communicate more effectively to the brains of your viewers
• Techniques to make your “talking head” instruction videos more “human” and trustworthy
• About the different effects in the brain when using a cartoon or animation, compared to a human presenter

Audience:
Novice to advanced designers and developers.

Technology discussed in this session:
YouTube, interactive video, and live cameras (webcam, phone, or video cameras).

Incorporating video in a responsive performance support project can be daunting. Video done for vertical delivery comes with specific dos and don’ts. This session shows how to use vertical video, the new Adobe Animate CC, and Adobe Captivate to make cost-effective, rapid mobile performance support modules.

In this session, you will learn best practices for video and the development of vertical video. You will see how Adobe Animate CC and Adobe Captivate work together to showcase video content in a mobile performance support module. For those new to video, this will show a workflow that they can use to expand their existing skill set. For those with video experience, this will show how Animate and Captivate work together with video to create a useful performance support element.

In this session, you will learn:

• How to use Adobe Animate to make animated content
• The basics of working with MP4 video in Captivate
• How to connect Animate content to a Captivate project
• About the workflow of a video-based performance support project
• Best practices for creating on-demand video learning content

Audience:
Novice to advanced designers, developers, and project managers.

Technology discussed in this session:
Adobe Captivate and the new Adobe Animate CC.

Performance support, mLearning, and more are part of a bigger picture, a shift in the role of learning and development (L&D). The realization is that competitive pressures are requiring organizations to become more nimble, with an ability to adapt, but what role does performance support play in this bigger picture? Understanding the drivers and opportunities implied by increasing changes augurs a new and valuable way for L&D to contribute.

In this session, you will hear about performance support in a context that links eLearning, social media, mLearning, and more into a coherent whole. You will learn how to balance optimal execution as continual innovation places new demands on L&D and presents new opportunities. Explore how to support employees across their roles by leveraging technology in new ways. See how a successful approach requires an overarching framework within which to integrate the elements. Finally, the session will take a larger perspective on developing a performance ecosystem, which provides the mechanism to take performance support further and reposition L&D at the core of organizational success.

In this session, you will learn:

• Where performance supports the performance ecosystem
• About the organizational drivers requiring this shift
• About the other elements in a performance ecosystem
• About the strategic opportunities that exist

Audience:
Intermediate and advanced directors.

Technology discussed in this session:
Performance support, portals, and social media.

Teaching real-world skills and allowing learners to immediately apply those skills is challenging. Simulations can be effective, but expensive and time-consuming, especially when evaluating and giving feedback to help learners improve their practice.

In this session, you will discover how learners can use mobile devices to build real-world skills within their own schedules from anywhere in the world. Learn how instructors can easily create mobile- and video-based training exercises on their smartphones or tablets. Explore how voice control capabilities enable learners to seamlessly navigate through instructional video content while simultaneously practicing technical or soft skills.

In this session, you will learn:

• How to create effective mobile- and video-basedl training exercises
• How to build soft and technical skill training through a mobile device
• How learners can build and develop skills asynchronously within a social community
• How learners can use voice-controlled videos to practice technical skills

Audience:
Novice to advanced designers and directors.

Technology discussed in this session:
ApprenNet.

L&D personnel, from learning leaders to instructional designers to technology innovators, all face a common challenge: How to “sell” executives on the tools and resources necessary to create powerful learning experiences. In this hands-on, interactive session, you will learn to outline a personalized game plan to get the resources for your specific learning organization model or tool.

Whether you are creating an entirely new learning ecosystem or just gaining support for a new learning tool within an existing ecosystem, in this session you will learn the “know, sell, and measure” tactics that successful L&D personnel use to gain commitment for learning solutions. Using your computer for downloadable models and interactive PDFs, you will identify your own learning model using the nine components of a learning ecosystem; learn techniques for getting and giving information to gain executive commitment to necessary resources; and provide proof of success with measurement.

In this session, you will learn:

• “Know, sell, and measure” tactics that successful L&D personnel use to gain commitment for learning solutions
• Where your mobile learning fits into your learning model (hint: one can be performance support), using the nine components of a learning ecosystem
• Techniques for getting and giving information to gain executive commitment to necessary resources
• About a framework to place vendors in the exhibition
• About negotiables and how to make trade-offs with executives

Audience:
Novice to advanced project managers and directors.

Technology discussed in this session:
N/A

Technology Required:
A computer with Internet access to download interactive PDFs and models.

Creating a mobile app for training can be hard. Tracking user progress and completion in your mobile app? Harder. There is a lot to consider when looking to create and leverage mobile applications for training purposes, but the tools and techniques are available.

In this session, you will learn how to use common (and free) HTML5 development tools, frameworks, and libraries to create a mobile training app. You will examine several HTML5 development tools, including their advantages and disadvantages, and learn how to convert your HTML5 course into a mobile application. Finally, you will learn how to track learner progress by adding xAPI support to your mobile app.

In this session, you will learn:

• How to leverage free HTML5 resources
• How to convert your HTML5 course into a mobile app
• How to add xAPI support to your mobile app
• How to develop and test your mobile app
• About some recommended development tools for HTML5

Audience:
Intermediate and advanced developers.

Technology discussed in this session:
JavaScript, HTML5, the xAPI, PhoneGap, and mobile apps.

As organizations realize the value of mobile learning, an increased number are jumping at the opportunity to offer their employees mobile training opportunities. Currently, many mobile learning applications focus on delivering content. However, the most effective learning comes from applying information, especially with peers. How can you create mobile learning opportunities for learners to practice new concepts and receive real-time feedback from peers?

In this session, you will learn the value of providing learners with the opportunity to practice new information in a nonthreatening setting in order to advance professional skills. You’ll also see how cutting-edge organizations are successfully implementing these innovative methods. You’ll then look individually at scenario-based practices and peer feedback opportunities in mobile learning, using a video platform. What exactly are these methods, why are they important, and how can you effectively use them to create valuable trainings?

In this session, you will learn:

• How organizations are adopting more mobile training approaches to address training needs
• About the value of scenario-based practices and peer feedback opportunities in mobile learning programs
• To develop a plan to incorporate scenario-based practices and peer feedback opportunities in mobile learning programs
• To view mobile learning opportunities in a new way
• About real-life mobile practices to improve your professional skills

Audience:
Novice to advanced designers, project managers, and directors.

Technology discussed in this session:
Mobile phones (Apple or Android).

JLG, a leading manufacturer of lift equipment for various industries, needed a way for site supervisors to verify whether an operator had the proper certifications to operate any given piece of equipment, down to the specific model. The company struggled with providing immediate compliance instructions.

This session will address the importance of accessible and mobile-friendly solutions on job sites, including immediate training options and checklists so operators can quickly be cleared for work or directed to compliance courses. You will learn strategies to use in almost all industries where timely confirmation of compliance is essential to productivity. You will also learn the specific solutions implemented to help JLG as well as explore how open source provided an essential level of flexibility, security, and customization for these solutions.

In this session, you will learn:

• About the importance of accessible and mobile-friendly solutions on job sites
• Why open source provides an essential level of flexibility, security, and customization for these solutions
• What it means to be “access ready” and how to implement that in your own business
• About the importance of design for the full digital learning environment, beyond the LMS

Audience:
Novice to advanced designers, developers, and directors.

Technology discussed in this session:
Mobile apps and Moodle.

The quickening pace of change and increasing learner expectations demand learning approaches that can be produced quickly, at lower cost, and are easily accessible and readily available. Removing employees from the workflow for classroom sessions is not always feasible, nor does it provide the necessary just-in-time support. At the same time, the knowledge and information learners must have to support customers has expanded. Finally, the workforce is more distributed, more virtual.

In this session, you will learn how State Farm successfully developed and deployed a new learning approach, video on demand, to address these challenges. You will explore the process for creating video on demand and how it is helping State Farm address just-in-time learning needs faster and at a lower cost while taking learners out of the workflow for shorter periods of time. This approach makes the learning solutions more sustainable, easier to maintain, and available to learners when and where they need them (email, website, learning management systems, collaborative communities, etc.).

In this session, you will learn:

• How video on demand is creating a new learning culture that enables learning in the workflow
• How video on demand allows L&D professionals, with little to no video production experience, to create short, relevant videos to address emergent learning and performance gaps
• How video on demand is reducing cost and time to production
• How people, technology, and processes were integrated to create a new learning approach
• About the software tools available for creating short, effective video content

Audience:
Novice and intermediate designers.

Technology discussed in this session:
Camtasia Studio, Audacity, PowerPoint, and Skype for Business.